BDC Service Representative

Overview

From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Cameron Country team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Cameron Country goes above and beyond the average dealership to provide Belton TX, Taylor TX, Temple TX and College Station TX drivers with a modernly efficient, classically enjoyable experience. Whether you're from Cameron TX looking to find a new Chrysler, Dodge, Jeep or Ram model, or you're looking to get your vehicle serviced, the Cameron Country team can help!

Job Description

Be able to identify sales leads among new and existing customers and maintain client relationships. They develop new business by scouting leads via the internet, phone, mailings, and tradeshows. They promote sales and implement marketing campaigns to increase revenue in chosen market areas.

Responsibilities

• Must be able to work in a fast-paced environment, ability to converse with customers to discuss needs.
• Quick thinker, learner, and detailed oriented.
• Ability to actively listen and deliver 110% customer experience.
• Project a professional company image through telephone interactions and written communications with customers. Respond to inbound customer requests via internet and phone, handling all incoming internet and phone leads. Check email frequently and respond to inquiries immediately.
• Interest in the automotive industry is preferred.
• Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment and specifications.)
• Present initial financing options based on customer needs.
• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• Follow up with leads that are not ready to make an appointment or no-show.
• Contacting clients prior to appointment date to confirm appointment.
• Mailing marketing letters to provided leads.
• Following up post visit to ensure customer satisfaction.

Qualifications

• Previous experience in BDC sales (Preferred not required)
• Bilingual in Spanish/English (Preferred not required)
• Must maintain 100% of all factories required training, including being 100% compliant within the first 30 days of hire

Skill Sets

• Deadline and detail-oriented
• Ability to build rapport with clients
• Customer relations
• Administration sales and marketing ability
• Maintain product and industry knowledge

Core Competencies

• Customer service and excellent verbal communication skills- via phone, or experience in hospitality/retail- 40%
• Proficient in written communication- emails- 20%
• Critical thinking with the ability to come up with creative solutions- 20%
• Driven to exceed established goals (goal awareness)- 10%

Joining our team as a BDC Sales Representative will provide you with an opportunity to utilize your sales skills, develop a strong understanding of our products/services, and contribute to the growth and success of our organization. If you are a results-driven individual with a passion for sales and customer satisfaction, we'd love to hear from you. Apply today!