Assistant Store / Restaurant Leader (Manager)

Job Description

Job Description

JOB SUMMARY:
As an Assistant Store / Restaurant Leader, you will assist the Store / Restaurant Leader with store / restaurant operations and the implementation of our company’s Servant Leadership.  You’ll learn about 7-Eleven’s Retailer Initiative strategy and be trained on our Retail Information System inventory management and ordering technology.  You’ll also assist with managing the store staff – coaching, training, feedback, and scheduling – after completion of the required training and certifications.

KEY DUTIES AND RESPONSIBILITIES: 

• Ensure prompt, efficient, and courteous guest service for yourself and the store employees.  
• Maintain positive employee relations and morale by supervising employees and ensuring that Company policies and procedures are being followed and maintained. 
• Handles escalated customer concerns and emergencies in the absence of the Store Leader. 
• Seeks appropriate resolution for the situation while observing Company guidelines. 
• Ensures employees perform responsibilities per their job description. 
• Monitoring customer and employee safety – Follow reporting per company policies. Following all company expectations, guidelines, and policies, as well as compliance with federal and local laws. 
• Effectively manage all food programs, food preparations, food safety, and 7Now programs. 
• Forecast, order, stock, and merchandise products.  
• Conduct inventory counts, submit invoices, and reconcile reports. 
• Aid in ensuring prompt reconciliation of store operations paperwork and cash/lottery reconciliation. 
• Aid in maintaining a clean, guest-friendly environment in the store. Employees must handle liquids and certain cleaning solvents.   
• Ability to utilize company expectations, store metrics, shops/visits, and store reporting to positively affect change. 
• Assist with the hiring, training, mentoring, and coaching of employees, including disciplinary accountability. 

EDUCATION AND EXPERIENCE: EDUCATION: High School/GED
YEARS OF RELEVANT WORK EXPERIENCE: 1+ years                                 
YEARS OF MANAGEMENT EXPERIENCE: 1+ years
CERTIFICATIONS / LICENSES: A valid Driver’s License from the state of residence while maintaining automotive liability insurance during the course of employment. Maintains current food handlers or food safety certification as required by the county.

SPECIFIC KNOWLEDGE AND SKILLS:

• Experience as an Assistant Leader, or an equivalent combination of education and experience. 
• Desire to be part of a performance-driven team. 
• Ability to oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees. 
• Demonstrated strength in maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity. 
• Ability to assist in implementing all food, merchandising, and marketing programs. Competency in cash handling, fuel transactions, and promoting our loyalty program.  Strong mathematics ability. 
• Demonstrated ability to maintain a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in stock. 
• Excellent oral and written and oral communication as well as intrapersonal skills. Proficient in computer knowledge. 
• Frequent walking and standing with occasional reaching, stooping, sitting, kneeling, crouching, squatting, and climbing, including climbing ladders. 
• Ability to perform repeated bending, standing, reaching, pushing, and pulling.  
• Ability to bend at the waist with some twisting.  Occasional lifting, carrying, pushing, and pulling of up to 50 pounds. 
• The ability to multitask. Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday.
• Employee performs approximately 95% of work indoors. Outside work will be required.
• Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler and/or freezer. 
• Reliable transportation for scheduled shifts.  Must meet transportation requirements per the banking policies. 
• Reliable source of communication to be contacted by supervisors and/or store employees. 
• Must be authorized to work in the United States.  
• Must meet the minimum age requirements as defined per company policy. 
• Committed to working assigned hours and/or adjusting work schedule as requested by the manager. 
• Must be able to work flexible hours (night, weekends, holidays, and occasional on-call duty) 
• On-call duty will require the ability to be contacted outside of scheduled hours. 
• Applicable compensation to be applied for hourly positions. 
• Typically scheduled for shifts when the Store Leader is not working. 
• Stores operate 24 hours a day, 7 days a week. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation.  

All the responsibilities listed above are considered essential job functions for this position. 

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.