Senior/Staff Software Engineer - Marketplace

Senior/Staff Software Engineer - Marketplace

San Francisco or Seattle or New York or Remote

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

About the Role

We're looking for a highly product-driven, execution-oriented Software Engineer to define and own the technical vision for our marketplace and provider experience systems. As a senior leader on the Match Success team, you'll build the full stack systems, workflows, and intelligence that enable clients and providers to connect seamlessly and form long-lasting care relationships. You'll architect and deliver the next generation of marketplace matching - leveraging personalization, semantic search, applied AI, and scalable service design. This role operates at the intersection of product, engineering, provider success, and quality. You will bring clarity to ambiguity, drive technical strategy, and scale a high-performance engineering culture with a founder's mindset. This is a rare opportunity to help build the "Uber/Airbnb of healthcare" and create the marketplace that makes care accessible at national scale.

Why This Role Matters

Match Success is responsible for helping clients find the right provider and build long-term therapeutic relationships. Your work will directly shape how care is delivered and accessed nationwide. We're building a highly scalable, intelligent marketplace platform that will power the future of healthcare access by removing friction, improving personalization, and enabling millions of people to receive the care they deserve. If you want to build transformative technology that will impact the next decade of healthcare, and enjoy working at the intersection of product, AI, and complex systems, this role is for you

What You'll Do

• Define and own the long-term technical vision for core Marketplace, Scheduling, Booking, and Provider Operations systems.
• Architect scalable fullstack systems that support high-volume matching, transactions, availability management, and operational workflows
• Design and evolve matching, search, and personalization capabilities, including semantic search, recommendation systems, and applied AI patterns.
• Continually improve key marketplace flows such as appointment management, provider discovery, cancellation handling, and practice setup.
• Develop operational frameworks for planning, prioritization, incident management, and delivery excellence.
• Use data deeply by instrumenting systems, measuring impact, and optimize marketplace performance and provider-client matching success.
• Lead and mentor a high-performance engineering team, raising the bar for technical execution, communication, and problem-solving.
• Create documentation, playbooks, and architectural guardrails to ensure consistency, quality, and efficiency across the engineering lifecycle.
• Advocate for both client and provider experience needs, translating insights into technical investments and roadmap priorities.

What You Bring

• 8+ years of professional software engineering experience, including 2+ years leading teams or technical initiatives.
• At least 2 years building full stack systems at scale, ideally in high-throughput or marketplace environments.
• Experience with P2P or multi-sided marketplaces (matching, ranking, pricing, fraud, fulfillment, or similar domains).
• Demonstrated strength in product engineering, deeply understanding user needs and shaping delightful, high-quality experiences.
• Strong architectural and technical sense - able to define a vision, influence direction, and drive execution.
• Proven ability to deliver complex, ambiguous projects that span multiple teams and stakeholders.
• Highly data-driven mindset, comfortable with experimentation, measurement, and optimization.
• Exceptional communication and cross-functional leadership, including influencing non-technical stakeholders.
• A track record of multiplying talent, mentoring engineers, and creating high-performance environments.
• Founder's mindset - ownership, speed, scrappiness, resilience, bias toward action.
• Clear frameworks and philosophies for technical leadership, force multiplication, and scalable execution.

Role Details:

• Employment Type: Full-Time, Exempt
• Base Compensation: The base compensation range for this position is $217,000–$288,000 USD Annually
• Remote Commitment: $180,000-$240,000

This role can be remote or hybrid (onsite from our San Francisco, Seattle or New York hub location three days per week: Tuesday, Wednesday, Thursday) and travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you're excited about this role but don't check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.