Call Center Collections Representative

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

Are you a persuasive communicator who thrives in a results-driven environment? We’re seeking  Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Customer Outreach : Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Negotiation : Work with customers to establish realistic and effective  repayment plans or settlements.
• Follow-Up : Monitor and follow up on missed payments and broken promises to pay.
• Account Management : Update customer records, payment statuses, and notes in the system accurately and promptly.
• Compliance : Ensure all collection activities comply with  regulatory standards , including debt collection laws and company policies.
• Documentation : Maintain detailed and organized records of all interactions and collection efforts.
• Performance Goals : Consistently meet or exceed  daily and monthly collection targets .

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or  GED required
• Bilingual in English and Spanish (required)
• Strong  negotiation and conflict resolution skills
• Ability to remain  calm, professional, and empathetic under pressure
• Familiarity with  debt collection laws and best practices is a plus
• Previous experience in  collections, customer service, or call center environments preferred