Customer Service Rep

Native Campervans is an entrepreneurial, growing company focusing on what we believe is the best sector in the outdoor industry: Campervans! With offices in Denver, CO, Salt Lake City, UT, Las Vegas, NV, and Phoenix, AZ we are conveniently located around some of the most beautiful parks, landscapes, and stretches of highway in the world. Our fleet of custom-built Campervans are some of the best on the road. Built specifically with our customers in mind, we spared no detail or expense to ensure our renters have an unforgettable experience traversing through the Western United States & Canada at their leisure. Each van comes stocked with insanely comfortable beds, bedding, cookware, and camping supplies so one can hit the road immediately. Our team is dedicated to providing each customer an extraordinary experience. You’ll thrive at this company if you are highly energetic, intuitive, passionate about customer experience, and have a love for Campervans and the outdoors. The Customer Service Representative is a vital member of the team responsible for all inbound & outbound communication with our customer base. In this position, you will be supported by our headquarters in Denver, CO while overseeing the entire rental lifecycle amongst our 4 offices. In this role, you are the face/voice of Native Campervans. If you have a love for Campervans and are looking to work for a start‑up company within the outdoor industry that has notable career advancement, this might be the perfect job for you. Responsibilities Handle Customer-Facing Communication across all Channels Handling phone calls, emails, texts, videochat, webchat, and other customer inquiries using our Internal Tools. Assist customers while on their trips. Work with them if any issues and questions arise and handle complaints promptly and professionally according to the CX Department’s expectations and guidelines. Assist in Roadside Assistance Calls in accordance with Native’s processes. Being a resource for individuals looking to book their trip with itinerary planning, camping spots, and not-to-miss sights. Execute the Responsibilities of the Customer Experience Department Allocating customer bookings via all channels (ie. Online, Phone, 3rd Party Sites etc.) Perform and Execute Daily Department Checklist Items Updating Bookings, Customer-related and vehicle-specific information in Booking Software Work and communicate with Operations Managers on Booking-specific issues Assist in the coordination, scheduling, and communication of customer pick-ups & drop-offs utilizing our internal tools. Requirements Must be able to work weekends, & holidays Self-starter. Demonstrates ability to work independently in high-stress situations Impeccable customer service skills – phone, email, and text Qualifications Fully Remote work available (home address must be in Colorado, or Nevada) Schedule: Sunday through Wednesday 4 x 10 Hour Shifts Occasional Opportunities for Overtime Occasionally deployed to assist with Campervan moves between locations Details Starting Hourly Wage: $22 Unlimited PTO 401k Retirement Plan (no matching at this time) Free use of vans for up to 4 days annually for your own vanlife adventure. It is critical our team experiences our product. Being a part of a rapidly growing outdoor company with opportunities for career advancement. Partnership opportunities/perks/deals through relationships with other startups and outdoor adventure companies. Anticipated Start Date Target Start Date = Early May, 2026 #J-18808-Ljbffr