Concierge/Scheduler

Job Description

Job Description

Concierge/Scheduler Monday through Friday days, plus remote on-call

Designed and purpose built for seniors, our communities incorporate resort-style amenities and social activities to provide seniors a carefree, maintenance-free lifestyle, while providing best in class care. Our Brands deliver a variety of lifestyles: cottages, senior apartments, and independent-living, assisted living and memory care in different locations. Most important, our residents love living with us, and you will love working with us.

At Aviva Senior Living, we are committed to providing a supportive and engaging environment. Our dedicated staff is passionate about ensuring that each resident feels at home, offering personalized care and assistance as needed. Our beautifully designed units and welcoming atmosphere create a space where residents can thrive and enjoy life to the fullest.

Join us at Aviva Senior Living and be part of a community that prioritizes the well-being and happiness of our residents, fostering a sense of comfort, connection, and joy every day.

We are currently searching for a Concierge/Scheduler for our front desk to be a pleasant, polished and helpful person that is the first point of contact with the ability to manage scheduling for the resident care staff.

Shift Details:

Currently need someone for 8:00 am - 4:30 pm Monday through Friday on-site, plus remote on-call. This will require being able to take calls and find coverage in case of emergencies. There is an on-call allowance, plus tracking and reporting off-site time for yourself for calls to find coverage to ensure proper pay will be part of your responsibility. 

Primary Responsibilities:

• Greet and assist residents and visitors in a polished, professional, discrete manner.
• Manage the front desk sign-in and out process for visitors and vendors. Handle and direct incoming phone calls. 
• Inform residents or staff of the arrival of guests, packages, and flowers.
• Accommodate residents’ requests for assistance - referring to other staff as necessary.
• Provide marketing information to visitors.
• Assist Activities Department with program/event reservations; collect program/event fees; with accurate records.
• Maintain and regularly update databases of resident general information and update/distribute resident phone lists.
• Support other departments as needed to ensure high quality resident service. 
• Demonstrate positive resident relations and facility’s quality care and service standards to residents, families, and guests. Maintain a positive, pleasant attitude at all times.
• Schedule staffing for resident assistants to ensure coverage without agency usage and avoiding overtime.
• Respond rapidly to call outs and schedule changes as needed, including remotely responding to finding coverage.
• Must be able to plan, provide data to manage attendance. attention to detail, and fair and consistent usage of the PRN pool.
• Attend in-service classes and staff meetings.
• Regular and predictable attendance - daily. 
• Perform other duties as assigned.

Minimum Job Qualifications

• High school diploma or equivalent (GED)
• Ability to read and write in English
• Ability to work with the elderly in a courteous and friendly manner.
• Excellent interpersonal skills.
• Ability to use Microsoft Office Suites (Word and Excel necessary) and Google Docs.
• At least 1 year of related work experience
• Scheduling experience in senior living is highly preferred.

Full-time employees can take advantage of:

• Medical/Prescription Insurance
• Dental Insurance
• Vision Insurance
• Paid time off accrued up to 15 days per year.
• Paid Holidays
• Employee Referral Program
• Company Paid Life Insurance
• Pet Insurance available
• Company matching 401k 
• Available pay advance (daily pay)

Aviva Senior Living has achieved designation as a Great Place to Work and is an Equal Opportunity Employer and a Drug-Free Workplace.

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.