Clinical Call Special - LPN

At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our patients. We are committed to providing an environment that is safe, respectful, and dignified at all times. Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offers a great work environment, professional development opportunities, meaningful careers, and competitive compensation. Are you ready to provide a 5-star “OSSOME” experience? Apply today! Overview JOB SUMMARY: The role of the Clinical Call Specialist will serve as the primary individual to receive incoming calls and handle appropriately for the clinical area. The Clinical Call Specialist’s job duties are patient-centered, service-focused and communication driven. Clinical Call Specialists are expected to have the knowledge, understanding and experience to handle all patient concerns. SCHEDULE: Monday through Friday 7:00 am - 5:00 pm 38-40 hours per week. Weekend call rotation. Responsibilities Answers patient phone calls regarding medication (instructions, side effects and refills), treatment plans, post-op or treatment complications/concerns, and instruction clarifications. Assists the Medical Secretaries as needed. Communicates with the team leaders and physicians regarding patient concerns/care. Records clinical messages in the Practice’s EMR system (Medent). Occasionally works on the floor with Physicians and/or PAs. Performs daily count of narcotic medications. Monitors To Dos daily for assigned team leaders. Monitors the ERx messaging. Transports medications under the proper secure procedures to the appropriate locations. Acts as an agent for licensed provider. Travels to other locations as needed. Other duties as assigned. Education High school diploma or its equivalent required. Graduate of an accredited Licensed Practical Nursing or MA program Experience and Qualifications Minimum of two years of experience in a clinic environment required. Current certification in basic life support (BLS) required, or the ability to obtain before working independently with patients. Strong clinical and electronic medical records skills required. The ability to work as a team with others (co-workers, physicians, etc.). Benefits Medical, Dental, Vision available on the first day of employment Disability, and Life Insurance within 90 days Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability 401(k) plan and profit sharing Career Advancement Opportunities Qualifications & Certifications Licensed Practical Nurse (Preferred) Equal Opportunity Employer This employer is an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr