Scheduling Coordinator

Service Scheduling Administrator (SSA)

Work Schedule & Locatio

nTraining

• :Onsite, 5 days/wee
• kLocation: Charlotte, NC (North Operations Center

)Post-Training

• :Fully remot

eEmployment Type

• :Part-time (22+ hours/week
• )Hours may increase up to 36+ if availabl

eRequired Coverage Windows

• :Weekends: 7:00 AM – 6:00 P
• MHolidays: 7:00 AM – 4:00 P
• MThis role supports 24/7/365 operations (after-hours coverage included

)Position Overvie

wThe Service Scheduling Administrator (SSA) is responsible for coordinating, assigning, and adjusting the daily workload of field service personnel. This role supports operational efficiency by managing incoming service requests, dispatching resources, and ensuring timely response to both routine and emergency service needs

.The SSA handles inbound communication from technicians, first responders, and customers, often requiring research, problem-solving, and follow-up to resolve issues effectively

.Key Responsibilitie

• sAssign, route, and adjust work for field personnel in daily operation
• sManage incoming calls from technicians, emergency responders, and customer
• sEvaluate service requests and prioritize based on urgency and operational need
• sRespond to emergency situations and coordinate appropriate dispatch action
• sMonitor and balance workloads across a large technician workforc
• ePerform research and follow up on complex inquirie
• sEnsure accurate and timely resolution of customer and operational issue
• sMaintain service coverage during after-hours and emergency situation

sEnvironment & Scop

• eCentralized scheduling and dispatch operation supporting a multi-state service are
• aHigh-volume environment with significant focus on emergency response coordinatio
• nRequires real-time decision-making and workload optimizatio
• nSupports a large field workforce and continuous operation

sRequired Skills & Qualification

• sExperience with SAP and C4C (Cloud for Customer) / Mobilit
• yStrong analytical and problem-solving skill
• sAbility to work independently and make sound decisions under pressur
• eExcellent communication and customer service skill
• sAbility to handle high call volume and multitask effectivel
• yStrong organizational and time management skill

sEducation Requiremen

• tHigh School Diploma or GE