Stock Associate

Position Summary

As a Stock Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise. Sales Associates also assist in ensuring that both store and visual brand standards are being met.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

* Drives sales by utilizing approved consultative selling practices to identify

* customer needs and provide appropriate solutions; this can include suggesting

* outfitting options and related items to generate multiple unit sales, providing

* fitting room assistance, and participating in customer outreach activities

* Provides highest degree of customer service; including courteously,

* conversationally greeting customers, adjusting individual customer attention

* based on store traffic, suggesting solutions based on customer interests and

* needs

* Maintains knowledge of Lands' End website navigation and leverages this

* option for customer solutions when the product is not available in the store

* Processes customer transactions efficiently using the POS and online system,

* including sales, returns, exchanges, etc. in accordance to authorized

* procedures

* Maintains knowledge of Lands' End products and services, along with current

* fashion trends to enhance level of customer service and generate sales

* Performs markdown and other promotional activities as needed

* Responsible for stock replenishment and adhering to visual brand standards.

* Availability and flexibility to work varied hours to support the needs of the business

* Skills

* Excellent selling skills

* Ability to communicate effectively with customers and fellow employees

* Ability to receive feedback and take action when appropriate

* Ability to follow written and verbal instruction and meet deadlines on projects/tasks

* Flexible and adaptable to change

* Knowledge of Lands' End merchandise is strongly preferred

Education/Work Experience Requirements

* High School diploma or General Educational Development (GED) preferred.

* Experience in a retail setting preferred.

* Ability to follow written and verbal instruction and meet deadlines.

* Proficient in Microsoft Office and navigating the internet.

* Ability to work well with others and be a strong team player.

* Ability to adhere to Lands' End attendance program. For hourly full-time positions: Must be able to work up to 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours.

Essential Physical Requirements

* Standing: Consistently for sustained periods of time.

* Walking: Consistently moving about on foot to accomplish tasks throughout the store and stock room.

* Climbing: Occasionally ascending/descending on a ladder to reach apparel on stock room shelves or set up visual displays on selling floor.

* Fine motor skills: Frequently operates a computer and other machinery such as a point of sale register, in-store kiosk and computer printer. Frequently hanging apparel on hangers and folding merchandise on the selling floor and backroom.

* Lifting: Occasionally lift up to 20 pounds unassisted.

* Stooping: Occasionally bending the body downward and forward to reach items below the cash wrap, lower fixtures and the lower stock room shelves.

* Reaching: Occasionally extend reach or hands overhead to hang apparel items or clean fixtures.

* Twisting/Bending: Occasionally position self to work on register, pick up items off the floor and fold clothing at the cash wrap.

* Work Environment: Work under fluorescent lighting while in store.