Customer Service Consultant

Customer Service Consultant

Neenah Ford Lincoln - Neenah, WI 54956

Overview

Salary Range $35,000.00 - $45,000.00 Base+Commission/year Position Type Full Time

Description

At Bergstrom Automotive, we're proud to be Wisconsin's largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you're passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

What You'll Do

• Greet guests promptly and warmly upon arrival.
• Review guests' maintenance needs and clearly explain recommended services.
• Prepare repair orders with accuracy and attention to detail.
• Communicate effectively with the service technicians to ensure timely service completion.
• Monitor the status of vehicles and keep guests informed throughout the process.
• Ensure an outstanding guest experience by addressing any questions or concerns.
• Maintain a clean and organized workspace to reflect Bergstrom's standards of excellence.

Schedule: Tuesday - Saturday 9:00 am to 6:00 pm Annual pay averaging $45,000+ year based on $17.00/hour plus a monthly performance based bonuses.

Who We're Looking For

• Have a passion for providing exceptional guest service.
• Enjoy talking with people, building relationships, and helping customers find the right solutions.
• Bring a positive, upbeat attitude and enjoy working as part of a team.
• Are comfortable recommending products and services that genuinely benefit the customer.
• Have excellent communication and interpersonal skills.
• Thrive in a fast-paced environment while staying organized and managing multiple priorities.
• Are dependable, eager to learn, and motivated to grow your career.
• Have a valid driver's license with a clean driving record.
• Have automotive knowledge (a plus, but not required —we provide comprehensive training!).

Looking for people who enjoy helping others!

You don't need previous automotive experience—we'll teach you that. We're looking for someone who enjoys talking with people, delivers outstanding customer service, and wants to build a career in a fast-paced, team-oriented environment.

This position is perfect for someone with experience in:

• Retail
• Hospitality
• Restaurants
• Banking
• Customer Service
• Sales
• Call Centers
• Healthcare Reception
• Or anyone who enjoys working with people!

Qualifications

Our Commitment to You

At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Support:
• Wellness Program
• Free Team Member Clinic
• Access to a Free Health Coach
• Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement

At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team! Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin's largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day. Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We've also earned accolades such as Glassdoor's "Best Places to Work" award and honors from the Better Business Bureau and Time Magazine. At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin. Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!