Parts Manager at Sanco Thermo King Quincy, IL

Summary Directly supervise and coordinate activities such as purchasing, budgeting, inventory control, and personnel management of the Parts Department. Essential Functions Responsible for the operations, personnel, marketing, and profitability of the department Forecast sales, gross profits, and expenses Train and manage all Parts Department employees on dealership procedures and productivity requirements Confer with Company officials to develop methods and procedures to increase sales, expand markets, and promote business Develop and execute effective customer relations policies Inventories stock and reorders when inventories drop to a specified level Keep records pertaining to requisitions, purchases, and sales Listen to and resolve customer complaints regarding service, product, or personnel Keep records of employees’ work schedules and timecards Greets customers that come into the dealership and inquires as to the reason for their visit Determines necessary services by listening to the customer’s description of concerns Enters customer’s information into the dealership database, prints out invoices, and processes customer payments. Prepares a work order with specific details and assigns it to a technician. Knowledge, Skills, and Abilities The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job. Knowledge, Education and/or Experience Requires a high school diploma or general education diploma (GED) Associate degree or bachelor’s Degree preferred Three to five years of automotive parts management experience Previous experience as a Parts/Service Manager and/or Advisor preferred Skills Written and verbal communication skills Excellent customer service skills Microsoft Office skills Abilities Apply good judgment in recognizing scope of authority Define problems, collect data, establish facts and draw valid conclusions Valid Driver’s License The ability to multitask Benefits Competitive compensation Health, dental, and vision insurance HSA with company matching 401(k) with company contribution Company-paid life and short-term disability insurance Long-term disability insurance Holiday pay and PTO #J-18808-Ljbffr