Guest Services Manager

Overview The Guest Services Manager (Assistant Customer Service Manager / Assistant Front End Department Manager) is passionate about providing supervision and direction to the front‑end team while maintaining high standards of guest service throughout the front‑end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with guest services, self‑check‑outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas. Responsibilities Provide supervision and direction to the front‑end team while maintaining high standards of guest service throughout the front‑end operations. Conduct bookkeeping tasks and assist the Sr. Guest Services Manager with guest services, self‑check‑outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas. Benefits 10% employee discount on grocery items, with additional franchise‑specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations. Get Paid Daily with DailyPay – for employees who would like access to their pay before payday. Paid Time Off (PTO/Vacation) Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company‑recognized holiday. Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply). Paid Military Leave Employee recognition programs with monetary rewards including in‑store vouchers, years of service, and employee of the month. Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing. Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work‑life services and up to five free in‑person counseling sessions, per situation/issue, per year. Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more. Tools, resources and opportunities for career growth and development. 401(k) plan options – we also match up to 20% of the first 5% contributed. Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee‑owned! Our team members benefit from the success of the company through this company‑sponsored benefit. Education benefits including tuition discount and scholarship programs. Additional voluntary benefits such as vision, accident and critical illness insurances. If you’re hired or promoted into a full‑time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company‑sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short‑Term & Long‑Term Disability Insurance. Qualifications Must be at least 18 years of age. Previous retail/customer service experience preferred. Pay Range USD $17.50 - USD $24.50 /Hr. We are an EEO/AA Employer – All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. #J-18808-Ljbffr