IT System Administrator

IT System Administrator

We are a growing team of veterinary practices and professionals, spanning across 83 practices and 16 states. Our goal is empowering our staff to focus on taking care of our customers and their beloved pets, while we make sure they have all the tools and the proper technology to complement their experience and love for the animals. We are searching for an experienced Windows System Administrator to join our team providing services to our clinics in the Huntington, New York area. This is a hybrid role - you will be expected to be onsite at our clinics and you will have the ability to work from home.

What Will You Be Doing?

You will primarily oversee IT systems for our 8 clinics in the NY state area, but will also help with other locations we have with occasionally travel to adjacent states like Massachusetts, Pennsylvania, and Virginia. The work will involve:

• Procuring and imaging new machines (both desktops and laptops). Mostly Windows but occasionally Apple as well.
• Maintaining existing computers and printers.
• Installing and troubleshooting software ranging from MS Office, Adobe, Dropbox, to custom Practice Management software.
• Maintaining the security software for endpoints – Crowdstrike.
• Troubleshooting and improving existing networking infrastructure. We are an Ubiquiti shop.
• Installing and maintaining networking devices like gateways, access points, switches and routers. We standardize on Ubiquiti equipment.
• Answering and solving support requests coming in by ticketing portal (SyncroMSP), email or phone (800 number).
• Supporting the endpoints remote via RMM or in person at the clinics when needed.
• Installing wiring for network equipment when needed.
• Working closely with vendors to fix issues with medical software, upgrade existing versions, etc.
• Setting up backup software for servers and critical systems (Veam, ProBax Hive).

Skills, Knowledge and Expertise

This individual should be a tenured IT professional with experience maintaining mid to large environments and:

• Should be able to manage his own schedule and projects with very little or no supervision.
• Love the emerging technologies and helping other people.
• Experienced in maintaining Windows client and server environments.
• Experienced in deploying new systems and patching existing systems via RMM tools, scripts, etc.
• Comfortable supporting the LAN equipment and troubleshooting DHCP, DNS and firewall issues.
• Experienced in supporting printers and other shared resources in both domain and workgroup environments.
• Experienced in Office 365 management.
• Able to work hybrid from home and travel to the clinics we have in New York and adjacent states.
• Able to answer calls, maintain timely response on tickets and projects.
• Unafraid to suggest and research changes.
• Having A+, Network+, MCSA, certifications is highly desirable.