Support Services Assistant (Interpreter)

Job Description and Duties

This is a continuance of a previously posted advertisement. Previous applicants remain under consideration and do not need to reapply.

This position is located in the city of  Lancaster.

Under the general supervision of the team manager , and guidance from the designated employee, the Support Services Assistant-Interpreter (SSA-I) provides reasonable accommodation associated with work-related activities to support persons who are Deaf/Hard of Hearing (D/HH) with performing necessary job assignments. The SSA-I facilitates communication between individuals with hearing impairments and hearing persons, serves as an interpreter to include interpreting confidential information; accompanies staff members to places of business where interpreting services are otherwise unavailable; and performs other duties related to assisting the communication process. Interpreting services is performed in-person and virtually dependent on the needs of the D/HH individual and the venue. When the assigned employee is not in need of assistance, the SSA-I may be assigned to work similarly with other staff members.

Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.

Multiple vacancies may exist.

You will find additional information about the job in the .

Working Conditions

Permanent Intermittent Positions:

Permanent Intermittent employees are not allowed to work more than 1500 hours in a calendar year. The anticipated time worked will be 30 hours per week. If selected, the employee will receive an hourly compensation based on the number of hours worked.

Work Environment and Physical Requirements

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Special Requirements

• The position(s) require(s) fluency in the American Sign Language language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

If mailing in an application, include JC#518282 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template . Applicants who do not submit the required information may not be considered for this job.

Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

This position requires the applicant to be bilingual in ASL.

A Statement of Qualifications (SOQ)is required for the hiring supervisor’s review. Applications submitted without an SOQ may not be considered. Include the title, "Statement of Qualifications" at the top of the first page along with your name. Responses must be no more than two pages in length, single-sided, and in Arial 12-point font. Please number and address each item in the same order as listed below:

1. Describe your work experience providing sign language interpretation in settings involving individuals with diverse communication needs, a situation where you adapted your interpreting style to meet the needs of the audience. What adjustments did you make and what was the outcome?
2. Explain how you apply the NAD-RID Code of Professional Conduct in your work, particularly in situations involving confidentiality and impartiality.
3. Describe a time when you had to interpret technical or unfamiliar terms. How did you ensure accuracy and clarity for all parties involved?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect;
• Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails;
• Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations;
• High level of organizational skills and office equipment and processes proficiency;
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio
• Knowledge of department's mission and goals;
• Experience communicating with and providing information regarding DOR services to applicants and consumers

Benefits

There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS

• Medical Benefits, including health, dental, and vision insurance

• Medical benefits into retirement

• Deferred Compensation options: 401k and 457b

• Leave benefit options (Vacation/Sick or Annual Leave)

• Paid Holidays

• Group Legal Services

• Life Insurance

• ScholarShare (College Saving Account)

• Pre-Tax Parking

• Commute Program

• School Loan forgiveness under the federal Public Service Loan Forgiveness Program

• Death Benefits

• Reimbursement Accounts (Medical and Childcare)

• Disability Insurance Programs

• Alternate Work Schedules

• Employee Assistance Program

• Employee Wellness Services

For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits

General State Employment Benefits and Protections

to view more information about the outstanding benefits offered to State employees.

Examination Information

• To obtain list eligibility for the Support Services Assistant (Interpreter) position(s), you must first take the online .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  Please see the Special Requirements section for instructions on the Statement of Qualifications (SOQ).