Patient Educator

Key Responsibilities Serve as primary point of contact for patients and caregivers for education on disease state, Ascendis products, and therapy access/administration. Build and maintain relationships via in-person and virtual interactions. Assess patient needs and create an action plan using approved resources to support patient/caregiver advocacy. Provide individualized disease state and product education using approved resources. Educate patients on insurance coverage and process to obtain therapy. Conduct medication administration education once coverage is established. Provide affordability resource information as needed. Maintain long-term patient/care team relationships through tailored communication plans. Collaborate with cross-functional internal teams. Partner with Patient Advocacy; attend patient education symposia as needed. Partner with Patient Safety/PV and Complaint Management/Quality/Compliance to report AEs and product complaints. Ensure compliance with relevant regulations and standards. Up to 50% travel (including overnight; some weekend travel); may include visiting patient homes. Qualifications Bachelor’s degree and 5+ years in a direct patient support role; ability to explain disease/product/access and reimbursement concepts at consumer level. Preferred: clinical/allied health degree/licensure; 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related. 2+ years pharmaceutical industry experience. Preferred: bilingual; experience with orphan/rare disease product launches; patient/caregiver education for injectable administration. Experience with reimbursement obstacles; familiarity with HIPAA, FDA, and OIG compliance guidelines. Ability to work autonomously, communicate cross-functionally, and adapt quickly. Excellent interpersonal, written, and verbal communication. Benefits (if applicable) 401(k) with company match; medical/dental/vision; Life/AD&D; short/long-term disability; Pet and Legal Insurance; EAP; discounts; professional development; HSA/FSA; incentive plans; Accident/Critical Illness/Hospital Indemnity; mental health resources; paid leave for new parents. Compensation Annual base salary: $185,000–$190,000 (varies by factors); may include car/car allowance and commissions/bonus eligibility. #J-18808-Ljbffr