Patient Support Specialist

Posting Details

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Posting Summary


Logo

Posting Number
RTF00207PO26


USC Market Title
Patient Support Specialist


Link to USC Market Title




Business Title (Internal Title)
Patient Support Specialist


Campus
School of Medicine Columbia


Work County
Sumter


College/Division
School of Medicine Columbia


Department
SOMC Brain Health


Anticipated Hiring Range
$41,073 - $59,556


Location of Vacancy

Part/Full Time
Full Time


Hours per Week
37.5


Work Schedule

• Standard working schedule: 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position
Staff Time-Limited (STL)


Basis
12 months


Job Search Category
Health and Human Services

About USC


About University of South Carolina


From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Research Grant or Time-Limited Positions Are Indicated Below
The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

South Carolina Retirement
Yes


State Insurance Programs
Yes


Annual Leave
Yes


Sick Leave
Yes

Position Description


Advertised Job Summary


The Patient Support Specialist is responsible for supporting patient services and operations for USC Brain Health. This position is under indirect supervision and works closely with medical providers and Brain Health staff to ensure smooth and efficient operations.

Job Related Minimum Required Education and Experience

• Typically holds a high school diploma or GED.
• Requires 2 or more years of job related experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

• A bachelor's degree and at least 1 year of experience working in a physician/medical practice setting, or equivalency.

Knowledge/Skills/Abilities

• Written and verbal communication skills.
• Ability to prioritize and be flexible.
• Proficient in the use of Microsoft Office.

Job Duties


Job Duty


Coordinates all scheduling and referral processes for Brain Health Network patients and providers, including, but not limited to, scheduling patient appointments, conducting patient reminder calls, authorizing services, handling medical records, following up with patients and providers, and creating/maintaining schedule templates.

Essential Function
Yes


Percentage of Time
40


Job Duty


Assists with data input and data management functions related to patient care and research activities for the Brain Health Network. Ensures data is entered within 24 hours of rendered services and provides reports to providers within 24 hours of receipt of completed reports/summaries.

Essential Function
Yes


Percentage of Time
30


Job Duty


Serves as primary point of contact for Brain Health Network patient operations. Responds within 24 hours to all phone and email messages and helps ensures timely and continuous communication between Brain Health team members and across all Brain Health Network sites.

Essential Function
Yes


Percentage of Time
20


Job Duty


Performs other duties as requested or as assigned.

Essential Function
Yes


Percentage of Time
10

Position Attributes


Hazardous weather category
Non-Essential


Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
No

Posting Detail Information


Number of Vacancies
1


Desired Start Date

Position End Date

Job Open Date
09/03/2026


Job Close Date
10/05/2026


Open Until Filled
No


Special Instructions to Applicant


Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by October 5, 2026.

Quicklink for Posting




EEO Statement


The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.