Operations Manager

Description Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families. Responsibilities Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards. Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement. Partner with department leaders to develop and execute operational strategies. Review financial reports, monitor performance against budget, and manage expenses. Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals. Ensure compliance with policies, procedures, and brand initiatives. Respond to guest concerns with professionalism and stay visible to build guest relationships. Foster a positive, service-driven culture through communication, coaching, and recognition. Conduct performance reviews, training, and professional development for associates. Promote fairness, equity, and engagement through open communication and feedback. Support hotel leadership in achieving operational goals and championing change initiatives. Qualifications Proven hotel operations experience in Rooms or Food & Beverage leadership. Strong financial acumen with ability to analyze budgets, reports, and performance metrics. Excellent leadership, coaching, and communication skills. Demonstrated ability to build guest relationships and deliver exceptional service. Organized, detail-oriented, and results-driven. Benefits (Full-Time Associates Only) Competitive wages Comprehensive medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities Performance-based bonus eligibility Equal Opportunity Employer We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a Great Place to Work for All. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr