Parts Specialist

Company Overview ProLift Toyota Material Handling is more than a forklift distributer in the Midwest. We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business. We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other. ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing. Job Summary This position is responsible for supporting our internal and external customers by processing part orders, creating purchase orders for technicians in the field and sourcing parts through different vendors to exceed customer expectations. The Parts Specialist will build long‑lasting relationships with customers by exploring their needs and expectations, providing specific measurable goals, and achieving results within a customer's expected timeframe. The ideal candidate will proactively communicate with the associates, managers, and customers on procurement and parts orders. General Duties And Responsibilities Support the technicians by processing parts orders in a timely manner Answer parts telephone calls and wait on walk in customers promptly and courteously Assist customers by researching parts from the manufacturer's parts manuals Prepare parts quotes; once approved enter orders in the computer Operate in a professional and courteous manner to exceed customer expectations both in presentation and communication Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management" philosophy Educational/Job Requirements The ideal candidate will have a High School Diploma or equivalent, one to two years of experience in a parts department and working with/sourcing parts, and basic technical knowledge of automotive or forklift components. The Parts Specialist will have proficient knowledge of Microsoft products including Outlook and Office 365. The ideal candidate will effectively source purchases from online or catalogue inventory which requires excellent verbal and written communication skills to associates, customers, and managers, while protecting the organization's values by maintaining confidential and sensitive information. The ProLift Team Our associates have the opportunity for personal and professional growth as well as a long‑term career. We have examples throughout our company of associates advancements within the organization. We value our associates and the work they do. ProLift associates flourish by collaborating on obstacles and celebrating our achievements. What We Have To Offer ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days! EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr