Security Branch Supervisor

Security Supervisor - Guard Card

Location: Signal of Memphis

Schedule: Full-Time - 12-hour shifts (WEEKEND AVAILABILITY)

Shift/s: 7pm-7am and 7a-7pm (Prefers open availability)

Location: 2715 Kirby Road, Memphis TN

Payrate: $17.00/hour

We are a fast-growing company looking for a passionate and experienced Security Supervisor to join our leadership team. This is a great opportunity for someone with 2-5 years of experience in security who is seeking a challenging and rewarding career path. As a Security Supervisor, you will supervise and train our security officers, ensuring that they provide excellent service to our clients. You will also be responsible for maintaining a safe and secure environment for our clients and their assets. We are looking for someone who is detail-oriented, organized, and has great communication skills. The ideal candidate will have a proven track record of successful management, as well as a passion for helping others succeed.

Must have:

• Must be 21 years of age or older
• Must have a valid and active Tennessee Guard Card
• Must have a valid driver's license
• Previous security experience
• Supervisor experience preferred
• Must be able to pass a background and drug screening
• Must be able to sit or stand for 12 hours at a time
• Hospitality experience

Responsibilities:

• Supervises activities and monitors productivity of security officers
• Conducts shift briefing.
• Performs training.
• Oversees security officer's adherence to policy and performance standards
• Ensures all shifts are filled and resolves any vacancies by covering sites or finding adequate coverage
• Displays knowledge of each site including all patrol routes
• Supervisors and monitors all check in communication and hourly reports
• Documents all security officer related issues in appropriate security reports.
• Conducts nightly site visits and creates a coinciding report of each officer on duty
• Interacts with all clients in a courteous and professional manner.
• Manage team members that are assigned to your shift.
• Evaluate schedules and time off requests.
• Other duties as assigned.

Position Summary:

A Signal Branch Dedicated Supervisor provides functional leadership to Signal's Community Based Security Officers through the development and implementation of policies and practices essential to the effective management of day-to-day operations. Basic duties include protecting all sites and managing all reporting officers. All duties listed below are minimum requirements, additional site-specific duties may be required.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you exhibit core values of Signal, creating peace of mind for our clients and explain those values to the Advanced and Dedicated Officers?
• Strategic Planning: Effective engagement, communication, planning & execution of daily responsibilities while meeting established deadlines. Can you effectively adopt and communicate changes in regulations and company policy as well as train Dedicated officers to complete their assigned tasks?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you identify and communicate potential hiring needs to your Dedicated Operations Coordinator as well as participate in the interview and onboarding process.
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you create an environment of openness, trust and respect while coaching and developing the Advanced and Dedicated Officer's performance?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks with the additional responsibility of reviewing the activity and incident reports of Advanced and Dedicated Officers?

Responsibilities:

• Coach, monitor, and develop accountability for individual performance of the Advanced Dedicated Officer and Dedicated Officer's to align with company standards.
• Leads the Branch Manager Daily Scrum to communicate all service, property, and post order changes.
• Schedules and conducts ride-alongs with officers under their supervision, providing feedback, accountability, and recognition as needed.
• Promptly and consistently report any client specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns.
• Participate in the hiring process, interviewing candidates, and setting up orientation dates and times. Communicate regularly with the Coordinator throughout the hiring process.
• Responsible for equipment inventory and maintenance including uniforms, vehicles, devices, phones, etc. while communicating any equipment needs and issues to their Coordinator.
• Participating in a performance review during recommended time frames with the Coordinator to enhance the Officer Brand Experience.
• Responsible for ensuring schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
• Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures. Furthermore, providing positive recognition for personnel going above and beyond the Signal expectations.
• Communicate with the Coordinator in the Weekly Coordinator Meeting to review weekly score card, route reviews, operation priorities, and all client related issues.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have reliable transportation
• Must be able to work all shifts, including nights, weekends, and holidays
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.