Senior Representative, HR Services (T2)

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Sr. Representative provides counsel and guidance within established SLEs to Field, Store, and Distribution Leaders, as well as Corporate Leaders and Associates to include: policy interpretation, disciplinary guidance, performance management, approval of all involuntary terminations, ADA interactives assisting Investigators with case management preparation, 3rd Party charge responses, unemployment and DOL claims hearing preparation and participation as needed.

The base salary range for this role is $54,000 - $74,250. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Associate Relations:
o Provide counsel and guidance to Field, Store, and Distribution Leaders and Corporate Leaders and Associates.
o Review and approve involuntary separations requests for stores and distribution centers. Escalate as necessary.
o Facilitate ADA Interactive conversations based on requests from business units, documenting in the case management system and following up as needed.
o Work with Supervisor to interpret HR policies and procedures. Assist Field, Store, Distribution, and Corporate Leaders in redirecting associates when necessary; formulate action plans with managers when potential associate problems are identified.
o Work with Supervisor to provide analytics and make recommendations to HR Leadership regarding potential associate relations issues based on trends.
o Gather critical data (reporting, associate files, policy sign-offs, etc.) to assist Investigators in responding to allegations, 3rd Party charges, Unemployment claims, etc.
o Coordinate and investigate Department of Labor claims as needed. Track, record, and maintain records.
o Guide Field, Store, Distribution, and Corporate Leaders in implementing and communicating policies and procedures.

Training:
o Assist in evaluating Human Resource training needs based on trends identified in case management; recommending training topics to be presented for Field, Store, Distribution, and Corporate Leaders
Analysis / Research:
o Partner with HR Leadership in recommending human resource policy and procedural changes.
o Monitor final pay and effective scheduling compliance within guidelines.
o Other duties as assigned.

COMPETENCIES:

• Communicates Effectively

• Manages Conflict

• Plans, Aligns, and Prioritizes

• Ensures Accountability and Execution

• Collaboration

• Business Acumen

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Two or more years of HR experience preferred

• Bachelor's degree preferred

• Excellent oral and written communication skills

• Work independently

• Excellent analytical and customer service skills

• High attention to detail and accuracy

• PowerPoint, Excel, and Word proficient.

PHYSICAL REQUIREMENTS/ADA:

The position may be performed remotely anywhere within the United States. This position requires the ability to use a computer, work as part of a team, and the ability to communicate with team members and others.

#LI-Remote

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.