Senior Logistics & Fulfillment Manager

ABOUT onX We’re a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone, we build products that optimize every outdoor experience and inspire confidence to get out and go further. We’re a high-growth tech company. The pace is fast, the work takes grit, and ambiguity is part of the job. As the world changes around us, we adapt - continuously evolving how we build, prioritize, and deliver. Our business moves quickly, and there’s real opportunity to shape what we build next. Each of our verticals - Hunt, Offroad, Backcountry, and Fish - is at a different stage of maturity, which means the challenges you encounter and the impact you have will vary depending on where you sit and what the business needs most. We operate with an experimentation mindset, continually iterating and improving how we solve problems. We expect our people to use the latest tooling, including AI, thoughtfully and responsibly, pairing human judgment with technology to increase quality, speed, and impact. Our impact comes to life through the products we build, in the stories of our customers, and in our growing commitment to land stewardship and recreational access. ABOUT THIS OPPORTUNITY onX is seeking a Senior Logistics & Fulfillment Manager to help bring an exciting new connected product experience to market, designed to complement the onX Hunt app and create new possibilities for our customers. In this role, you'll independently lead the development and execution of logistics and fulfillment operations, ensuring products move efficiently and reliably from manufacturing through delivery and returns. You'll work closely with external partners and cross-functional teams to establish practical processes, manage operational complexities, and create a seamless experience for customers.

As onX expands into new product experiences, you'll have the opportunity to shape our approach to logistics and fulfillment, proactively identifying risks, navigating complex decisions, and building a strong operational foundation that can evolve with the business. This role reports to the Director of Connected Devices. WHAT YOU'LL DO Essential Job Duties & Functions - Independently lead the development and execution of end-to-end logistics and fulfillment operations, from manufacturing through customer delivery and returns. - Evaluate fulfillment models and third-party logistics (3PL) solutions, recommending approaches that balance operational efficiency, cost, scalability, and customer experience. - Select, establish, and manage relationships with logistics and fulfillment partners, including warehousing, freight, and distribution providers. - Develop and manage inventory processes and systems in partnership with Finance and external providers, ensuring accurate tracking, visibility, and operational accountability. - Partner with Finance and Accounting to support inventory valuation, landed cost tracking, and other financial requirements related to physical product operations. - Establish and manage returns, warranty, and reverse logistics processes to support an efficient and reliable customer experience. - Collaborate with Product, Engineering, and other cross-functional partners to align fulfillment processes with product activation, purchasing, and customer experience needs. - Proactively identify operational risks, dependencies, and potential roadblocks, navigating day-to-day challenges independently and escalating significant trade-offs when appropriate. - Provide clear visibility into fulfillment performance, inventory movement, and operational risks, helping stakeholders make informed decisions and stay aligned. - Continuously improve logistics and fulfillment processes, identifying opportunities to strengthen efficiency, reliability, and scalability as business needs evolve.