Director of Clinical Operations

Job Description
The Director of Clinical Operations is a senior leadership role responsible for the strategic oversight, integration, and performance of clinical programming across the organization. This position operates at a director/executive level, driving organizational effectiveness through data-informed decision-making, program development, fiscal stewardship, and operational excellence.

The Director ensures the seamless integration of clinical, nursing, allied health, case management, and engagement services to deliver high-quality, person-centered care. This role is accountable for achieving measurable outcomes, meeting organizational deadlines, and holding leadership staff accountable to performance expectations.

Roles and Responsibilities:

Strategic Leadership & Executive Engagement

• Serve as an active member of the Executive Leadership Team, contributing to organizational strategy, planning, and decision-making.

• Prepare and present high-level, data-driven reports, KPIs, and operational analyses to executive leadership with a high degree of accuracy and readiness.

• Lead strategic planning initiatives that align clinical and residential services with organizational goals, growth priorities, and regulatory requirements.

• Drive continuous program enhancement through innovation, outcome measurement, and evidence-based practices.

Operational Oversight & Program Integration

• Provide executive oversight and integration of interdisciplinary teams

• Ensure coordinated, interdisciplinary service delivery across all programs, promoting continuity of care and optimal resident outcomes.

• Establish and monitor performance metrics, ensuring programs meet utilization, quality, and outcome targets.

• Oversee development, implementation, and continuous improvement of clinical programming.

Leadership, Oversight & Accountability

• Directly manage and develop departmental leaders, including Nursing, Therapy, Case Management and Activities Managers.


• Establish clear expectations, enforce accountability, and ensure timely completion of deliverables and organizational priorities.

• Foster a high-performance culture focused on results, collaboration, and professional growth.

• Hold leadership staff accountable for meeting deadlines, maintaining compliance, and achieving program outcomes.

Financial & Resource Management

• Develop, manage, and oversee departmental budgets with strong fiscal accountability.

• Monitor financial performance, identify variances, and implement corrective strategies to ensure efficient resource utilization.

• Align financial planning with program needs, census targets, and strategic objectives.

Compliance, Quality & External Relations

• Ensure full compliance with all applicable federal, state, and local regulations, with specific expertise in Michigan requirements.

• Maintain working knowledge and demonstrate competence with Michigan Department of Health and Human Services (MDHHS)

and Community Mental Health (CMH) systems

• Partner with external agencies, payers, and stakeholders to support program success and regulatory alignment.

• Lead quality assurance and performance improvement initiatives to ensure excellence in care delivery and outcomes.

Operational Excellence & Performance Management

• Establish systems to ensure timely, accurate documentation and reporting to support billing, compliance, and operational performance.

• Implement and monitor key performance indicators (KPIs), ensuring all departments meet or exceed benchmarks.

• Drive a culture of disciplined execution, ensuring all programs consistently meet established deadlines and performance standards.

Qualifications & Experience

• Bachelor's degree required

• Master's degree is preferred in Healthcare Administration, Business, or related field.

• Minimum of 7-10 years of progressive leadership experience in healthcare or residential services, with significant director-level responsibility.

• Proven experience managing multiple departments and overseeing managers in a complex care environment.

• Demonstrated expertise in strategic planning, budget management, and program development.

• Strong knowledge of Michigan regulatory systems, including MDHHS and CMH.

• Exceptional leadership, analytical, organizational, and communication skills.

• Experience supporting, I/DD and TBI populations in an Adult Foster Care setting preferred.

Eisenhower Center is 100% employee owned and offers an excellent benefit package including:

• PTO
• Employee Stock Ownership Plan
• 401(k) plan eligible to participate after 1 year & 1,000 hours of employment
• Medical, Dental, & Vision Insurance
• Flexible Spending Account for Medical and Dependent Care
• Employer Paid Life Insurance and Long Term Disability
• Voluntary Life Insurance and Short Term Disability available
• Student Stipend
• Employee Discount Program
• Continuing professional development opportunities

Eisenhower Center is an EEO employer - Veterans/Disabled and other protected categories. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.