Application Support Analyst

Job Description Purpose of the role: To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of a group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in the assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. For an individual contributor, develop technical expertise in the work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub‑function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Role Overview Embark on a transformative journey as an Application Support Analyst. In this role, you will play a vital role in keeping critical banking applications running seamlessly and reliably. By resolving issues quickly and optimizing system performance, you will directly enhance customer experience and operational efficiency. Your contributions will help Barclays deliver innovative, secure, and uninterrupted financial services, driving its vision for the future of banking. Key Responsibilities Provide Level 2, production/application support, ensuring stability, incident resolution, and continuous service availability within defined SLAs. Drive incident, problem, and escalation handling, working closely with C&C, BIMs, MIMs, and cross‑functional teams for timely resolution. Collaborate with upstream/downstream systems, shared services, and technology teams to ensure dependencies and SLA commitments. Coordinate delivery of anticipatory monitoring, operational support, and business engagement; partner with stakeholders across technology and operations to drive service reliability and performance. Validate experience in data engineering, ETL/ELT, Ab Initio, Databricks, and AWS Cloud platforms. Experience with Managed File Transfer (MFT) tools including SFTP and Connect Direct (NDM), along with database support and SQL‑based data validation. Considerable experience in AWS Data Pipelines using Glue, Step Functions, CloudWatch, with focus on monitoring, alerting, and SLA adherence. Experience with Unix/Linux, TWS, workload scheduling, CI/CD, GitLab, monitoring tools, AppDynamics, Observe, ESaaS, and cloud services such as Lambda, DynamoDB, and Glue Catalog. Exposure to production support, L2, incident, problem, release coordination, and ITIL framework practices. Location and Compensation This role is located in our Whippany, NJ office. Minimum Salary: $80,000 Maximum Salary: $120,000 The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award. Equal Employment Opportunity Barclays is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status in compliance with all applicable laws. #J-18808-Ljbffr