Specialist, Data Center Operations

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Technician RESPONSIBILITIES The ability to perform work independently is required: Handle tape backup media and prepare for offsite storage if applicable. Perform ad hoc requests as directed by on-site management. Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM. Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands. Perform hardware installations - rack / stack. Perform cable installations (routing, terminating) and testing. Perform hardware cabling troubleshooting Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets in keeping with SLA and KPI. Support Power Maintenance Events (PME) - active involvement in the planning through an assigned role. Track and maintain adequate sparing levels. Perform physical audits and ensure the Service Manager database is updated and accurate. Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities. TECHNICAL SKILLS Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge. Able to lift 50 lbs. Working knowledge of Microsoft Windows and Office suite, especially Word and Excel and ServiceNow. Thorough understanding of cabling best practices (EIA/TIA-568 standards). Thorough understanding of IT hardware skills (HP, Cisco, etc.). Working knowledge of network cabling diagnostics and testing practices. Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, VLANs. General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types. EXPERIENCE 2+ years of experience as a data center technician or similar discipline in a data center mission critical environment. Strong technical, analytical, and problem-solving skills. Ability to complete tasks and deliverables within expected timelines Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures. Able to work independently as a part of a larger team in a global organization. Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support. EDUCATION High School diploma or equivalent. 2-year technical degree or equivalent work experience. WORK ENVIRONMENT Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -Plano, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. 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