Operations Lead

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive, a subsidiary of Lyft that offers vehicle access to Lyft drivers through a flexible car rental subscription program, is seeking a passionate, organized, and bold Operations Lead to join our team in San Diego. In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles. Your duties will include developing a team of Operations Associates, driving operational excellence, and fostering a value‑based culture of continuous improvement through deep data analysis and problem solving to identify performance gaps and deliver on company key performance metrics. Responsibilities Accountable for your market's business health and strive to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities. Lead the team responsible for assisting Lyft drivers through the end‑to‑end rental process of the Express Drive Program; ensuring all team members are up‑to‑date on all trainings and processes. Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback. Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in‑fleet to maintenance to decommissioning and disposition, and continually reduce out‑of‑service vehicle time by swiftly resolving escalated vehicle issues when they arise. Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members. Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time. Serve as the primary point of contact for your site's continued maintenance, security and safety, partnering closely with cross‑functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience. Experience Passionate about delivering great customer experiences with a strong track record to back that up. 4years experience managing a retail, customer service, or vehicle rental team. 3+years managing hard assets in a fleet management business (car rental, FMC, etc.) preferred. Experience managing vendors and partners. Ability to coach and develop team members within your organization. Excellent verbal and written communication skills. Strong attention to detail. Ability to multi‑task and switch into different modes during the workday/week. Lover of dashboards, data, and metrics. A valid unrestricted driver’s license and satisfactory driving record and be insurable under Lyft’s policy required. Benefits Great medical, dental, and vision insurance options with additional programs available when enrolled. Mental health benefits. Family building benefits. Child care and pet benefits. 401(k) plan to help save for your future. In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off. 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible. Subsidized commuter benefits. Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program. Compensation The expected base pay range for this position in the San Diego area is $56,300 - $70,380. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location and are not inclusive of potential equity offering, bonus, or other benefits. Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law. Note: For this role, candidates must reside in states registered for Flexdrive Services LLC. This role is on‑site at a Lyft Flexdrive hub or office location full time. #J-18808-Ljbffr