Helpdesk Specialist Entry
AHU Technologies Inc.
Short Description: Install and configure hardware and software components of computer and network systems. Provide technical support to users, troubleshoot network issues, and perform diagnostic tests to ensure optimal system performance. Responsibilities Respond to and diagnose problems through discussion with users. Ensure a timely process through which problems are controlled: problem recognition, research, isolation, resolution, and follow‑up steps. Understand and maintain inventory management. Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, emails, and personnel requests for technical support. Document, track, and monitor problems to ensure a timely resolution. Provide second‑tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or correct the core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Have knowledge of Office 365. Maintain user accounts in Active Directory. Qualifications Bachelor’s degree in IT or related field, or equivalent experience. 1–5 years diagnosing and resolving end user computer/peripheral problems. Required 1 year. 1–5 years providing second‑tier support to end users, server, or mainframe applications/hardware. Required 1 year. 1–5 years documenting, tracking, and monitoring end user, server, or mainframe problems. Required 1 year. Assisting in setup, re‑installation, or replacement of IT equipment between floors. Required 1 year. Resolving issues and/or troubleshooting issues to supervisor. Required 1 year. Ability to communicate issues and work in a team environment. Required 1 year. Knowledge of IT hardware configuration and installation (PCs, monitors setup). Required 1 year. Must be willing to work onsite. Must be able to lift 20 lb. Other Requirements Knowledge of Office 365. Maintain user accounts in Active Directory. #J-18808-Ljbffr AHU Technologies Inc.
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iQuasar
Washington DC1 day ago $24.39 per hour
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Herc Holdings
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LinkedIn
Washington DC3 days ago $53k - $108k
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$25.13 per hour
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Navstar
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Bowie, MD4 days ago $126.4k - $173.8k
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...candidate experience along the way. We are seeking a Recruiting Specialist to develop diverse and robust candidate pools, fill jobs, think... ...to the broader recruiting team as needed, including data entry and interview scheduling Qualifications The following...Full timeLive inLocal areaImmediate start$19 - $20 per hour
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