DMV Operations Specialist

Operations Specialist The Company: Caramel is a well-funded and venture-backed auto tech company founded in 2021. We're growing quickly and have partnerships live and launching with some of the largest names in automotive. That means opportunities abound. We hire talented, driven people and enable them to flourish to any height. Every day, month, and year. Caramel is a remote (USA only) workplace headquartered in Los Angeles, California. Position Summary: As an DMV Operations Assistant, you will be a member of the title & registration team, with responsibilities including: Having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance Understanding and following all work rules and procedures and following lawful directions from Supervisors Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and efficiency Upholding the company's non-disclosure and confidentiality policies and agreements Other duties* as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of Activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Who You Are: You have an excellent work ethic and great energy. You have a proven track record of identifying Needs and successfully implementing solutions. You're driven to go above and beyond. You care deeply about people and processes. You're a deep product advocate and make the most of every task and opportunity. You're collaborative, enjoy being part of a high-growth team and thrive in a start-up environment. What You'll Need: Bachelor's degree or equivalent required Experience with DMV operations within the automotive industry Proficient with or the ability to quickly learn an array of computer software Effective communication skills via any means with individuals of any level internally and externally Outstanding customer service skills Great teammate and listener Strong consultative skills Excellent analytical and problem-solving skills Outstanding organizational and leadership skills Ability to efficiently work from a home office environment Knowledge of automobile terminology and purchase and sale documentation Physical Requirements: General office (including home office) environment requiring ability to: Sit for extended periods of time Clearly speak and listen to others in person, via computerized virtual meetings and over the phone Type using a keyboard and read from computer screen and reports Caramel is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. The base pay range for this position is expected in the range below: $40,000 - $78,000 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for accommodation as soon as possible. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.