Senior Technical Support Engineer, (Pacific Time Zone)

Senior Technical Support Engineer, (Pacific Time Zone)

Job Category: Client Support

Location: US - Arizona - Remote

Meet Our Team:

We are the face of Pega for our customers. As part of our Global Support organization, we provide world-class technical guidance and trusted advisory support across Pega's products and cloud services. Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.

Due to occasional work with FedRamp; US Citizenship is required

Picture Yourself at Pega:

Pega is transforming how the world builds enterprise software. As a Senior Technical Support Engineer, you will play a key hands-on role supporting customers as they design, deploy, and operate Pega solutions across the full application lifecycle.

This is not a traditional help-desk position. It is adeveloper-to-developer support and advisory role, where you apply strong technical skills, critical thinking, and collaboration to solve complex problems and directly contribute to customer success.

What You'll Do at Pega:

• Serve as a trusted technical resource for customers, helping resolve complex, high-impact technical challenges across Pega platforms

• Troubleshoot, analyze, and resolve issues related to application behavior, integrations, performance, and system configuration

• Partner with Engineering, Product, and Professional Services teams to escalate issues, share findings, and contribute to continuous improvement

• Participate in technical discussions with customer teams, clearly explaining root causes, recommended solutions, and next steps

• Contribute to knowledge sharing by documenting solutions, patterns, and best practices

Who You Are:

• Comfortable participating in a support and on-call rotation

• Strong analytical and problem-solving skills, with the ability to work through complex technical scenarios

• Experience working directly with customers or stakeholders in fast-paced, sometimes high-pressure environments

• Able to quickly understand end-to-end customer environments, application architectures, and deployment models

• Clear communicator who can translate technical details into practical guidance

What You've Accomplished:

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

• 4+ years in a technical role working with Java/J2EE and database-driven enterprise applications

• 3+ years of hands-on experience as a Java developer

• Experience supporting or administering Java application servers (e.g., Tomcat)

• Strong troubleshooting and debugging skills in production or near-production environments

• Experience working with relational databases (preferably PostgreSQL)

• Interest in and exposure to AI-enabled technologies and modern platform capabilities

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2

Additional Information

Base salary range for this role is 84,200 - 125,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23582

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI-enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.