Patient Access Representative PRN

Patient Access Representative

Highpoint Trousdale Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative (PRN) joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

At Highpoint Health Trousdale, our Patient Access team works in a small, close-knit hospital environment where collaboration, dependability, and exceptional service are valued. With a lower patient volume than many larger facilities, team members have the opportunity to build relationships across departments while gaining experience registering patients across the full continuumfrom Emergency Department and outpatient services to inpatient and swing-bed care.

A Patient Access Representative who excels in this role:

• Greet patients and visitors and provide a welcoming, professional first impression of the facility.
• Register patients for Emergency Department, outpatient, inpatient, and swing-bed services, ensuring demographic, insurance, financial, billing, and other required information is collected and accurately entered into the registration system.
• Verify insurance coverage and benefits and obtain precertification or authorizations when required.
• Determine and collect applicable co-pays, deductibles, and other patient payments at the point of service; refer patients to financial counseling when appropriate.
• Distribute and explain required forms, documents, and educational materials to patients and families.
• Communicate clearly and professionally with patients and families in person and by phone, including individuals who may be ill, concerned, frustrated, or upset.
• Demonstrate empathy and professionalism when addressing patient questions or concerns and assist with de-escalating difficult interactions when necessary.
• Maintain patient privacy and confidentiality and appropriately safeguard protected health information.
• Utilize Meditech and other required systems to accurately and efficiently complete registration activities.
• Work independently after completion of training while using sound judgment and seeking assistance when appropriate.
• Collaborate with Patient Access colleagues, nursing, clinical departments, and facility leadership to support efficient patient flow and hospital operations.
• Provide coverage across registration functions and adjust to alternate shifts or areas as needed to support department staffing and operational needs.
• Participate in required education, competency training, and performance-improvement activities.

Applicants should have a high school diploma or equivalent. Additional requirements include:

• Previous patient registration, healthcare, medical office, clerical, or customer service experience preferred but not required.
• Previous experience working directly with the public; experience serving an elderly population is a plus.
• Strong customer service and interpersonal skills with the ability to communicate professionally and compassionately with a diverse patient population.
• Ability to remain calm, empathetic, and professional when interacting with patients or family members who may be upset, frustrated, or experiencing a stressful situation.
• Strong attention to detail and organizational skills with the ability to accurately collect and enter patient information.
• Comfortable using computers as a regular part of daily work and able to quickly learn and navigate multiple software applications.
• Ability to learn and retain new processes, terminology, and registration procedures.
• Ability to work effectively with minimal supervision and independently once fully trained.
• Dependable with a strong commitment to attendance and punctuality.
• Flexible and team-oriented, with the ability to adjust to changing coverage needs in a small hospital environment.
• Ability to effectively read, write, speak, and understand English.
• Ability to complete required education and competency requirements within established timeframes.

Schedule: Saturday and Sunday, 7:00 AM7:00 PM.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

More about Highpoint Trousdale Medical Center

Highpoint Health Trousdale is a 25-bed critical access hospital located in Hartsville, Tennessee, providing inpatient, outpatient, and 24/7 emergency services to adults and children throughout Trousdale County and the surrounding community. The hospital has been recognized as a Top 20 Critical Access Hospital in the nation for four consecutive years, most recently for patient satisfaction, and has received a Chartis Performance Leadership Award for excellence in Quality and Patient Perspective. Highpoint Health Trousdale is also an American College of Cardiology Accredited Chest Pain Center, demonstrating its commitment to high-quality, patient-centered care close to home.

EEOC Statement

"Highpoint - Trousdale Medical Center is an Equal Opportunity Employer. Highpoint Trousdale Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."