Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Yuma, Arizona
Full-Time

The front office sets the tone for every repair.

After an accident, customers are looking for more than a repair—they're looking for someone who can guide them through the process with confidence, professionalism, and compassion. The Customer Service Representative is often the first face they see and the last person they speak with before driving away.

At Kaizen Collision Center , we believe exceptional customer service is just as important as exceptional repairs. We're looking for a friendly, organized, and dependable Customer Service Representative to join our Yuma team and help deliver an outstanding customer experience from start to finish.

Our Yuma location serves drivers throughout Yuma, Fortuna Foothills, Somerton, San Luis, Wellton, and surrounding communities. This is a busy, fast-paced shop with a strong reputation for quality repairs, teamwork, and customer care.

• Welcome customers in person and over the phone with professionalism and empathy
• Guide customers through the repair and insurance process
• Provide repair status updates throughout the repair
• Build trust by delivering clear, consistent communication
• Create a positive experience during a stressful time

• Assist with vehicle check-in procedures
• Document vehicle damage and capture photos
• Maintain accurate customer and repair records
• Support insurance documentation and repair file organization

• Collect customer payments and process transactions
• Update rental systems (ARMS)
• Assist with reporting and daily administrative tasks
• Support accounts receivable follow-up
• Help keep the front office organized and running efficiently

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Positive attitude with a team-first mindset
• Detail-oriented and dependable
• Comfortable using computers and office software
• Ability to remain calm and professional in a fast-paced environment

• Valid driver's license
• Eligible to work in the United States
• Ability to pass a background check

• Previous customer service or automotive industry experience
• Collision repair experience
• Bilingual (English/Spanish)

At Kaizen, our people make the difference. We invest in our team by providing the tools, training, and support needed to build rewarding, long-term careers. Whether you're beginning your automotive career or bringing years of experience, you'll be part of a company that values teamwork, integrity, and delivering quality for every customer.

• Competitive pay
• Busy shop with a consistent workflow
• Opportunities for career growth and advancement
• Paid training and professional development
• Supportive leadership team
• Positive, team-oriented work environment

• $0 Deductible
• $0 In-Network Copays
• $0 In-Network Prescriptions
• Preloaded card for approved out-of-network care

• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays

If you enjoy helping people, staying organized, and being part of a team that takes pride in delivering an exceptional customer experience, we'd love to hear from you.

Join Kaizen Collision Center and help us make every repair experience a positive one.