Operations & Quality Compliance Manager (Food Manufacturing)

Overview, Responsibilities, Qualifications

Now Hiring: Operations & Quality Compliance Manager (Food Manufacturing)

Location: Agawam, MA

Salary: $80,000-$100,000 Based on Experience

Schedule: Full-Time| Monday-Friday| 8:00 AM- 5:00 PM

Who We Are: At CG Family Foods, our purpose is simple: Creating Food People Love! We specialize in elevated, savory baked meals that bring comfort and quality to families everywhere. As a third-generation, family-owned company, we believe in building a workplace where people feel valued and supported.

Our Core Values:

• Value each other and the work we do
• Be willing to adapt and have a can-do attitude
• Be a dependable team player

If you share these values and thrive in a detail-oriented, collaborative environment, we'd love to hear from you

Compensation & Benefits:

• Quarterly Incentive Program: Bonus tied to company performance with tiered payout potential
• Paid Time Off (PTO): Two weeks (10 days) per year
• Medical Insurance: Comprehensive medical plan
• Dental Insurance: Available at the employee's expense
• Life Insurance: One year's gross annual pay (100% company-funded)
• Retirement: 401(k) eligibility after one year of service, with company match up to 4%
• Company Holidays: Nine paid holidays annually
• Long-Term Disability: Company-sponsored coverage for salaried employees

Job Summary:

We are seeking an Operations & Quality Compliance Manager to play a key role in strengthening and standardizing our production processes within a food manufacturing environment.

This role is focused on SOP development, process compliance, root cause analysis, and operational improvement-not traditional production management. You will work closely with Operations and Quality teams to identify gaps, improve workflows, and ensure processes are clearly defined and consistently followed.

This is a hands-on, floor-oriented role (approximately 50/50 floor and desk) requiring a proactive, detail-oriented individual who is comfortable both analyzing processes and supporting execution on the production floor.

What You'll Do:

• Develop, review, update, and manage Standard Operating Procedures (SOPs) across production to ensure processes are clearly defined and consistently followed
• Ensure operational processes are compliant with established SOPs and identify opportunities for improvement
• Lead and support Root Cause Analysis (RCA) efforts for production-related issues and implement corrective actions
• Serve as a key point of contact between Operations and Quality, partnering closely with the QA Manager on food safety, quality, and compliance initiatives
• Lead, coordinate, and drive production improvement projects, including reviewing current processes, evaluating equipment, and supporting future growth initiatives
• Analyze production results, including yield and performance data, to identify trends, report findings, and recommend improvements
• Support recipe management processes, including updates, revisions, and system changes
• Provide hands-on support on the production floor as needed and serve as a backup resource for Production Supervisors

What You'll Need

• 4-7 years of experience in food manufacturing or a similar production environment
• Experience with:
  • SOP development and process documentation
  • Process improvement and operational compliance
  • Root cause analysis and problem-solving
• Strong understanding of production workflows and manufacturing processes
• Ability to work cross-functionally with Operations, Quality, and Production teams
• Strong analytical, organizational, and communication skills
• Willingness to be hands-on and present on the production floor

Nice to Have

• Experience with Lean Manufacturing or continuous improvement methodologies
• Exposure to food safety and regulatory standards (SQF, USDA, FDA, GMPs, SSOPs)
• Background in food science or related field