Front Desk Supervisor

Front Desk SupervisorWe are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.Key ResponsibilitiesSupervise daily front desk operations, ensuring efficiency, accuracy, and professionalismLead, coach, and motivate front desk agents to deliver outstanding guest serviceServe as the primary point of contact for escalated guest concerns and VIP requestsMonitor check-in/check-out processes to ensure a smooth and welcoming experienceTrain new team members and reinforce service standards and hotel policiesAssist with scheduling, shift coverage, and staff performance managementEnsure proper handling of reservations, billing, and cash transactionsCoordinate closely with housekeeping, maintenance, and management to meet guest needsMaintain a polished, organized, and guest-ready front desk environmentRequired Qualifications3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership roleStrong leadership and team-building skillsExcellent communication and conflict resolution abilitiesProven ability to manage high-pressure situations with professionalismSolid understanding of hotel operations, reservations systems, and guest service standardsFlexible availability, including evenings, weekends, and holidaysPreferred QualificationsExperience with property management systems (PMS) such as Opera, FOSSE, or similarBackground in training and developing high-performing teamsStrong attention to detail and organizational skillsWhat We OfferCompetitive pay based on experienceOpportunities for growth within the hotelSupportive and team-oriented work environmentThe chance to play a key leadership role in delivering exceptional guest experiences