Business Development Manager (BDM)

Groove Subaru

Englewood, CO

Job Description
Job Description
Description:
Join a dealership team where your leadership and customer service skills help drive success!
We’re currently seeking a motivated and organized Business Development Manager (BDM) to oversee customer engagement efforts and lead our Business Development Center (BDC) operations. If you’re passionate about delivering excellent guest experiences, coaching a team, and growing dealership business — we want to meet you!
Key Responsibilities:
Manage daily operations of the Business Development Center (BDC)
Handle inbound and outbound customer communications via phone, internet, and chat
Generate appointments for both sales and service departments
Follow up with unsold showroom traffic, missed service opportunities, and internet leads
Develop and maintain effective lead management processes within the dealership’s CRM system
Track, analyze, and report on appointment conversions and lead activity
Collaborate with management, sales, and service teams to meet department goals
Train, coach, and mentor BDC agents to maintain strong performance and customer service standards
Support marketing campaigns and retention initiatives to increase customer engagement
Requirements:
Previous experience in a dealership BDC, internet sales, or customer service leadership role preferred
Excellent phone, email, and written communication skills
Strong leadership, coaching, and team management abilities
Highly organized with strong time management and multitasking skills
Experience with CRM systems (DealerSocket, VinSolutions, or similar) is a plus
Positive, goal-driven attitude with a focus on team success
Valid driver’s license with a clean driving record
Must pass a pre-employment background check and drug screen for illegal substances
Authorized to work in the United States

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Vacancy posted 3 days ago

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