Student Accounts Third-Party Coordinator

ANNOUNCMENT OF POSITION VACANCY FLSA Status: United States of America (Exempt) Compensation: $55,000-$62,000 Commensurate with education and experience. Excellent health and retirement benefits package: Click here for more information! SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It’s this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea. From this place of humility and courage, we’ve built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement. Inspired by the soul of the West—the spirit that our region embodies—we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create. Colorado Mesa University Core Values Love - Extending oneself for nurturing the growth of self and others Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill Courage - Taking risks in the pursuit of new possibilities Humility - Suspending one’s ego and pride to recognize that no idea is perfect and being open to the input of others Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity Curiosity - Cultivating awe and exploring the unknown Power - The strength to act collaboratively with individual agency to achieve our goals SECTION II – THE SEAT At CMU, we look at every position as a seat. Every seat is vital and the individual in the seat contributes significantly to our mission of providing an affordable and accessible education and forming meaningful and mutually enriching partnerships that support the well-being and vibrancy of our community. As a human centric organization, a priority is to ensure we have the “right seats” in our organization, and that the expectations, ownership and accountabilities are defined and communicated clearly for the success of the individuals holding the seats. The Third-Party Coordinator facilitates the creation, billing and payments on contracts initiated between Colorado Mesa University, the students, the Foundation, and third-party payers. The individual in this seat coordinates third party billings, researches and posts charges on student accounts, and receipts deposits and payments from students and various organizations. The individual in this seat also provides information regarding accounts to authorized inquiries by email, in person or by phone. OVERVIEW AND ROLE SCOPE OF TEAM AND/OR TASKS ROLES Billing and account management for third-party payers and external partners Manage billing and reconciliation for student programs with external partners such as Veterans Association, Division of Vocational Rehabilitation, High School Consortiums, POST Agencies, and others. Oversee all third-party contracts related to student accounts; ensuring third party arrangements for student account payments adhere to contractual compliance and are accurately and timely billed. Serve as primary point of contact for Veteran and Veteran dependents on benefits, student accounts, and financial aid disbursements. Student account management for student academic programs requiring special handling Manage billing and communication for student exchange programs, such as National Student Exchange (NSE) and International Student Exchange Program (ISEP). Manage the aviation program payment processes and procedures and communicating with students, parents, and staff on individual circumstances and special payment arrangements. Cash Receipts Accounting Oversee month- end processes relating to campus cashiering including reconciliations to ensure accurate financial information in the university accounting system(s) including Banner and Workday Reconcile the receipts clearing bank account activity between the bank, Workday and Banner. Leadership, Management, Accountability Serve on the Enrollment Appeals Committee as the Student Account liaison and voice. Manage student workers, scheduling, time approvals, training, work accuracy and any personnel issues. ACCOUNTABILITY TO RESULTS The Coordinator is accountable for delivering the following outcomes: Timeliness of billing Third-Party Payers Accuracy of accounts receivable and student accounts for Third-Party contracts and external billing Timeliness and accuracy of bank account reconciliation CORE PROCESSES Ensuring that our core processes across departments are known, documented and operate effectively, brings clarity and efficiency to our business. The Third-Party Coordinator has the following process that are owned and those to which he/she contributes. Core Processes Owned Concurrent Student Billing Veterans Student Billing Division of Vocational Rehab Student Billing Aviation Student Payments and Flight Accounts External Billing / Bill Backs Bank Reconciliation Contributor Appeals Committee Meetings Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability. CAPACITY REQUIREMENTS Capacity for this seat includes knowledge, skills and emotional intelligence and ability to commit to this seat. Working knowledge of accounting practices, accounts receivable and reconciliation Use of discretion and independent judgement when investigating discrepancies, making corrections, and resolving issues. Ability to communicate well and with a high level of professionalism and customer service, within CMU and with external agencies. Ability to investigate and correct benefit payment issues and explain options to students Ability to demonstrate good judgement and communication when financial arrangements are not satisfied and students can no longer participate in programs. Working knowledge of VA benefits administration and Vocational Rehab programs is highly desirable. ESSENTIAL EXPERIENCE FOR RIGHT FIT Bachelor's degree from an accredited four-year college or university or equivalent experience Minimum of two years’ experience in a field related to student or financial services, administering funding, processing payments, or similar work Demonstrated experience in a demanding customer service role Demonstrated ability in handling confidential information appropriately Demonstrated experience holding difficult conversations in an empathetic manner Workday and/or Ellucian Banner experience is highly desirable. Excellent skills in Microsoft Office Excel and Word Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS The language skills include: Ability to read, analyze and interpret general written materials, professional journals, technical procedures, or government regulations. Ability to write reports and prepare and conduct verbal and visual presentation of materials. Ability to effectively present information and respond to questions from top management, public groups, and board of directors. REASONING ABILITY Strategic and analytical reasoning skills are necessary. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is frequently required to stand, walk, sit, and talk or hear. The individual must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a: Cover letter Resume Copy of transcripts for all degrees completed (if your transcripts include a social security number or birthdate, please redact that information before uploading the document. Official transcripts will be required upon hire) Colorado Mesa University is particularly interested in candidates who have experience working with students from diverse backgrounds and who have a demonstrated commitment to improving the levels of access and success for underrepresented students within higher education. Colorado Mesa University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial and/or motor vehicle history. Applicant must be able to verify U.S. employment eligibility. Colorado Mesa University is an Equal Opportunity Employer, committed to a culturally diverse faculty, staff and student body. Women and minorities are encouraged to apply. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email. You may be asked to provide additional information, including medical documentation, regarding functional limitations and the type of accommodation needed. A comprehensive university in Grand Junction, Colorado Mesa University provides exceptional educational opportunities on a state-of-the-art campus. As western Colorado’s largest university, CMU serves students on its main campus in Grand Junction, its satellite campus in Montrose, its technical college, CMU Tech, and via online offerings. Colorado Mesa University serves as the primary intellectual and cultural center of western Colorado and promotes the exchange of ideas that are of regional, national, and international importance. Founded in 1925, it is a dynamic university enrolling 10,000 students at the associate, baccalaureate, and graduate levels. At the heart of the CMU experience is an integrative and experiential approach to higher education that encourages students to think differently and empowers them to challenge assumptions. CMU brings students together with expert scholars and thinkers from different disciplines to make connections between ideas and gain the skills to solve the unstructured, complex problems they will encounter in life. Our focus is on providing quality academic programs, built on a strong liberal arts core that supports students' interests and regional employment needs, as well as technical programs that respond to vocational workforce demands. The Grand Valley is home to some of the best outdoor recreation in the state of Colorado and you will not have to fight traffic and crowds to enjoy it. CMU is surrounded by the Grand Mesa, Book Cliffs, and the Colorado National Monument. We have world-class mountain biking, rock climbing, hiking, rafting, and a mountain resort that’s less than 45 minutes from campus for skiing, snowboarding, and cross-country skiing. Living and working in Grand Junction, you will be able to explore one of Colorado’s best kept secrets.