User Support & Junior Systems Administrator

Firma Trust

User Support & Junior Systems Administrator

ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.

Key Responsibilities:

Provide technical support to users, addressing and resolving hardware and software issues.
Assist in the maintenance and administration of servers and networks.
Document and track support requests using ticketing systems.
Conduct training sessions for users on IT best practices and system usage.
Manage and maintain asset inventory of hardware and software.
Support the implementation of security protocols and monitoring systems.

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Vacancy posted 3 days ago

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