Renewal Support Consultant

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing. Job Description We are hiring a Lease Renewal Support Consultant to join our centralized operations support team in the Denver Tech Center, CO . The role is responsible for managing the resident renewal and notice to vacate processes and assists the onsite teams with additional administrative tasks revolving around current residents. The position is located in the Denver Tech Center office and is in‑office 5 days a week. What You Will Do Support residents and community teams during the renewal process by generating and sending renewal offers, creating renewal lease documents, entering Notice to Vacate documents, and finalizing paperwork. Provide support to community managers by taking current resident calls and completing tasks delivered through centralized email boxes. Communicate with team members and residents to ensure all post‑move‑out processes are followed correctly. Provide system administration support to ensure accurate record keeping and investigate and resolve inaccuracies per Operations Manual requirements. Qualifications 1‑3 years of customer service or administrative experience (retail, hospitality, etc.) Enjoys helping customers in a fast‑paced environment Ability to quickly learn and utilize multiple software applications and data entry systems Dependable and proven ability to work independently Advanced written and oral communication skills Intermediate to advanced skill set with Microsoft Office Suite Benefits Expected pay rate of $21.00 - $23.00 per hour. The pay rate is in line with your skills and experience as they relate to the requirements of the job. Paid time off including vacation, sick time, and 14 holidays. Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long‑term disability paid by the company. 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). 401(k) plan with up to 6% employer contribution. Paid parental leave of up to 16 weeks. Tuition assistance program and up to 100% reimbursement for job‑related certifications and licenses. 15 hours of paid time annually for community service . Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and career growth . Equal Opportunity Employer AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Aircommunities