Claims Investigator

Job Description

Job Description

We are looking for a detail-oriented Claims Investigator to support claims investigation activities within the financial services industry in Carmel, Indiana. This Long-term Contract position focuses on handling a high volume of incoming claims, organizing documentation, and conducting preliminary research before files move forward for further review. The ideal candidate brings strong administrative accuracy, sound judgment, and the ability to work efficiently across multiple systems and information sources.

Responsibilities:

• Manage the intake and initial setup of assigned claims, ensuring each file is organized accurately and prepared for review.

• Examine claim-related materials such as loan records, condition information, valuation data, and supporting statements to identify missing or relevant details.

• Research insurance and vehicle-related information through internal systems, carrier websites, and third-party databases to assess potential coverage.

• Compare reported damage and claim information against available policy details to help determine whether a claim should move forward for adjudication.

• Process a steady daily workload of claims while maintaining quality, timeliness, and attention to detail in all file handling activities.

• Gather and organize required documentation needed for claim evaluation, calculation support, and next-step review by adjusters or analysts.

• Use valuation and investigative tools to support claim review and identify files with stronger recovery potential.

• Provide responsive service when handling inbound inquiries and assist with clerical tasks such as document scanning, record updates, and case tracking.

• High school diploma or equivalent required.
• One to two years of experience in claims support, administrative investigation, office operations, or a related field.
• Ability to review documents carefully and identify inconsistencies, missing information, or coverage-related details.
• Experience working with multiple databases, online research tools, and standard office systems.
• Strong organizational skills with the ability to manage a high-volume workload in a deadline-driven environment.
• Clear written and verbal communication skills, including professionalism when handling inbound calls.
• Proficiency in clerical duties such as scanning documents, maintaining records, and supporting claim administration processes.