PC Break Fix - Mobile Tech

Field Computer Technician

We are seeking a reliable and skilled Field Computer Technician to support laptop and desktop break/fix services across the Indianapolis Metro Area. This role involves traveling to client locations to diagnose and repair hardware issues.

Note: Travel to/from home is not reimbursed. Mileage between job sites during the workday is reimbursed per client policy.

Key responsibilities include:

• Perform on-site repair of laptops and desktops (Dell primarily)
• Replace hardware components such as: hard drives, motherboards, keyboards, LCD screens
• Conduct full unit swaps and peripheral replacements as needed
• Accurately document and close service tickets in real time using a company-provided mobile device
• Travel to multiple client locations throughout the day

Required qualifications include:

• 1 year of hands-on laptop/desktop break-fix experience
• Experience diagnosing and repairing Dell laptops and PCs
• Strong understanding of computer hardware and basic software (including Microsoft applications)
• Ability to troubleshoot and resolve basic to moderately complex technical issues
• Must have reliable transportation and valid auto insurance
• Ability to travel up to 2–3 hours to client sites when required

Preferred qualifications include:

• A Certification (Required by client; must obtain within 90 days if not already certified)
• Experience building computers

Additional requirements include:

• Must pass drug screening and background check (including possible government clearance)
• Must complete required product training
• Must have: a working computer and high-speed internet at home, a working printer
• Must be comfortable with administrative tasks (real-time reporting, ticket updates, etc.)
• Must adhere to business casual dress code

Work expectations include:

• Occasional overtime or extended hours may be required (paid per applicable laws)
• Candidates must have a backup transportation plan (rideshare services are not acceptable)

Certification requirement:

• Dell certifications are required prior to starting
• Certifications are provided at no cost, completed online (open book), required within ~3 business days of selection