Senior Business Analyst - ERP & Business Systems

The Senior Business Analyst – ERP & Business Systems serves as a key liaison between business functions and Information Technology, translating business needs into effective process and system solutions.

This role supports enterprise applications such as SAP, Microsoft Dynamics, or comparable ERP platforms and works across functional areas including Supply Chain, Procurement, Manufacturing, Order Management, Finance, and related business operations.

The Senior Business Analyst leads business process analysis, requirements gathering, functional solution design, testing, implementation support, and continuous improvement initiatives. The role requires strong ERP knowledge, analytical skills, and the ability to work effectively with business stakeholders, technical teams, and external partners.

Key Responsibilities

• Partner with business stakeholders to understand business processes, challenges, objectives, and system requirements.
• Lead requirements-gathering sessions and document business and functional requirements.
• Analyze current-state processes and develop future-state process designs.
• Identify opportunities to improve, standardize, simplify, and automate business processes.
• Translate business requirements into functional specifications for ERP configuration, enhancements, integrations, interfaces, reports, and related solutions.
• Serve as a functional subject matter expert for one or more business areas such as Supply Chain, Procurement, Manufacturing, Inventory Management, Order Management, or Finance.
• Perform fit-gap analysis and recommend solutions using standard ERP functionality where practical.
• Work closely with developers, technical teams, vendors, and implementation partners to design and deliver integrated solutions.
• Analyze system integrations, interfaces, data flows, and dependencies between ERP and other enterprise applications.
• Support data mapping, data conversion, master data, and interface requirements.
• Develop and execute test scenarios, test cases, and acceptance criteria.
• Coordinate and support integration testing, regression testing, User Acceptance Testing, and defect resolution.
• Support ERP implementations, upgrades, migrations, enhancements, cutovers, go-live activities, and post-implementation stabilization.
• Develop process documentation, procedures, training materials, and user documentation.
• Support end-user training and adoption of new systems and business processes.
• Troubleshoot complex business and system issues and coordinate resolution across business and technical teams.
• Communicate project status, risks, issues, dependencies, and decisions to stakeholders.
• Manage analysis activities across multiple concurrent projects and priorities.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Supply Chain, Finance, Engineering, or a related field, or equivalent professional experience.
• 8+ years of experience as a Business Analyst, Business Systems Analyst, ERP Functional Analyst, or similar role.
• Strong experience with an ERP platform such as SAP, Microsoft Dynamics, or a comparable enterprise system.
• Demonstrated experience gathering and documenting business and functional requirements.
• Experience developing current-state and future-state business process flows.
• Strong understanding of ERP-enabled business processes.
• Experience creating functional specifications and working with technical teams to deliver system solutions.
• Experience with system integrations, interfaces, data flows, and master data.
• Experience with system testing, integration testing, User Acceptance Testing, and defect management.
• Experience supporting ERP implementations, upgrades, migrations, or major enhancement initiatives.
• Strong analytical, problem-solving, and process-improvement skills.
• Strong written and verbal communication skills.
• Ability to facilitate workshops and collaborate effectively with business and technical stakeholders.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience with SAP, Microsoft Dynamics 365, Microsoft Dynamics Business Central, or similar ERP platforms.
• Experience in Supply Chain, Procurement, Manufacturing, Inventory Management, Order Management, or Finance.
• Experience with business processes such as Procure-to-Pay, Order-to-Cash, inventory management, manufacturing, or intercompany transactions.
• Experience supporting ERP integrations with third-party applications.
• Experience in manufacturing, medical device, life sciences, or other regulated environments.
• Experience supporting global or multi-site organizations.
• Familiarity with validation, compliance, audit, or controlled-system environments.