Patient Access Center Representative

Job Title

Essential Job Results: Must have excellent phone etiquette, answering in-coming calls, schedule appointments and directs callers to appropriate clinic departments. Maintain good attendance, is punctual, and works full scheduled shifts Ensure patient needs and requests are handled efficiently with good customer service, being respectful and addressing patient questions, concerns, and issues. Collecting information such as patient demographics, medical history, billing, and insurance information. Register new patients and electronically verify insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance Maintain general knowledge and processes of all departments in the organization Follow all HIPAA requirements and confidentiality when dealing with patient questions and concerns. Schedule initial and follow up appointments, verifying appointments, and perform appointment confirmations Entering information into databases and maintaining accurate records Report any patient concerns and/or complaints to supervisor. Maintain schedule accuracy for maximum patient flow Follow established procedures for answering and screening incoming calls Maintain effective communication with clinic staff Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment Actively participates in staff meetings and work towards accomplishing department goals and objectives. Perform other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment. Must be able to successfully pass a background check and a health and drug screen

Education

Required: High School or better.

Experience

Preferred: 1 year: Minimum of one-year clerical experience. Basic computer and data entry skills required. Previous call center experience preferred.