Assistant Scheduling Coordinator

Join Our Team Provide A Ride is seeking organized, detail-oriented professionals to join our Scheduling Department as Transportation Scheduling Coordinators. In this role, you will play a vital part in ensuring members receive reliable, timely transportation to essential medical appointments by coordinating services with our transportation provider network. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about helping others, we'd love to hear from you. What You'll Do Coordinate daily member transportation by working directly with our network of transportation providers to secure trip coverage. Schedule non-emergency ambulance transportation for members requiring specialized services. Monitor scheduled trips and work with transportation providers to resolve consistent no-shows and service concerns. Verify long-distance transportation requests to ensure member eligibility and prevent unnecessary use of transportation resources. Contact members to provide courtesy outreach and assist with scheduling recurring dialysis transportation. Coordinate with internal departments and transportation providers to ensure timely and accurate trip scheduling. Maintain accurate trip documentation and update scheduling systems as needed. Prioritize urgent transportation needs while managing multiple tasks in a fast-paced environment. Provide exceptional customer service while supporting members, transportation providers, healthcare facilities, and internal departments. What You'll Bring High school diploma or GED required. Experience in scheduling, dispatch, logistics, healthcare transportation, or customer service preferred. Excellent communication and interpersonal skills. Strong organizational skills with the ability to manage multiple priorities. Proficiency with computer systems and the ability to learn scheduling software. Attention to detail and strong problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Why Work with Us? Full-time, Monday-Friday schedule with 8-hour shifts between 7:00 AM and 8:00 PM Paid Time Off (PTO) Paid Holidays Health insurance benefits Comprehensive training and ongoing professional development Rewarding work that helps members access essential healthcare services every day Location: Provide A Ride Beachwood, Ohio (On-site) Provide A Ride