System Support Specialist

Job Description

Job Description

PURPOSE

Strengthening Resiliency and Supporting Recovery

VISION

Promote and enhance access to intellectual, developmental, and behavioral health services that improve the lives of those in our community.

VALUE

We pledge to deliver quality services through partnerships with individuals, families, and community stakeholders.   Texoma Community Center strives to develop and equip all staff with Trauma-Informed Care knowledge and competency-based skills. Trauma-Informed Care means treating the person as a whole, taking into account past trauma and the resulting coping mechanisms when attempting to understand behaviors. Our goal is to provide effective treatment as well as improving the quality and impact of care.

Join a team of dedicated service providers who seek to promote the accessibility of services that improve quality of life and support self-determination for persons with mental and developmental disorders.  Texoma Community Center (TCC) is one of 39 Texas Community Centers, which are governmental entities as defined by Title 7 of the Texas Health and Safety Code. 

Position Summary:  The System Support Specialist will provide basic technical assistance to TCC staff for some software issues, manage physical IT inventory, assist in purchasing and receiving.   Position duties will include: creating and disabling user accounts in different systems (Active Directory, EHR, Exchange, etc); meeting with staff to provide one-on-one basic technical assistance; setting up and issuing equipment for new employees; providing training to staff on company some software; assisting in purchasing IT equipment; maintaining an accurate inventory count of all equipment deemed to be managed by the IT department; ensuring the proper documentation is filled out from all employees that receive laptops, cell phones, or other IT managed devices; creating new and editing existing internal forms in accordance with the philosophy, goals and objectives of Texoma Community Center. Participates and operates under trauma-informed and recovery-oriented models of care which align with CCBHC standards. 

Qualifications:

Education and/or Experience:

• High school graduate or equivalent, supplemented by courses in computer science.  Associated Degree preferred.  Experience and education may be substituted for one another.
• Experience with Windows Office Suite in a technical support environment.
• Experience with Adobe Acrobat PRO and Ceno PDF

Certificates, Licensure, Registrations:

• Current driver’s license and vehicle for use at work 

Knowledge, Skills and Abilities:

• Organized and detailed oriented. 
• Excellent communication skills (verbal & written) and the ability to interact with all staff members is essential
• Keyboard entry at a minimum of 35 words per minute
• Knowledge of Microsoft Office suite (ex: Outlook, Excel, Word)
• Demonstrate self-motivation and the ability to work independently

General Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the general knowledge, skill, and/or ability required: 

• Ability to prioritize tasks and efficiently manage time
• Ability to add, subtract, multiply, and divide
• Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, operational and maintenance and organizational policy / procedures  
• Ability to effectively communicate
• Ability to work cooperatively and communicate effectively to maintain good working relationships 
• Ability to work with skill in identifying problems

Security/Access:

• Will have access to confidential information abiding by the organization’s privacy policies and regulations concerning this information

Equipment, Tools, Materials:

• Standard office equipment

Benefits

The benefits offered to TCC employees are competitive, comprehensive, and demonstrate the company’s commitment to the well-being of its employees.

Benefits include: 

• Medical, Dental, and Vision insurance offered
• Employer paid Life Insurance & Short-Term Disability
• Additional Opt-in benefits 
• Wellness Credit
• Designated Paid Holidays
• Paid Time Off (PTO) 
• Extended Illness Leave
• Retirement Plan 
• Payroll Direct Deposit
• Flexible Spending Account (FSA)
• Designated Paid Holidays
• Supports Federal Student Loan Forgiveness Program