IT On-Site Support Supervisor / Lead

Job Description

Job Description

The Role
We're looking for a Site Engineering Supervisor to lead our team of about 10 on-campus site engineers. You'll keep the team scheduled and covered, serve as the escalation point for technical issues across the devices, networks and systems we support, and act as a trusted, professional point of contact for our school partners. You'll split your time between remote work and visits to campuses across the region.

What You'll Do

• Manage the schedules of about 10 site engineers across multiple K-12 campuses
• Arrange coverage for vacations, sick days and unexpected absences so every school stays supported
• Serve as the escalation point for complex technical issues involving end-user devices, networks and campus systems
• Step in on-site as needed to troubleshoot, resolve issues or fill coverage gaps
• Build strong relationships with school leaders, administrators and staff, and represent Alerio professionally
• Coach and mentor site engineers on technical skills and customer service
• Track recurring issues and recommend improvements to processes, documentation and service quality

What You Bring

• 5+ years of experience in IT support or systems/network administration, with 1+ years leading or supervising a technical team
• Strong troubleshooting skills across Windows and/or macOS, Chromebooks, iPads, Microsoft 365 or Google Workspace, and LAN/Wi-Fi networking
• Experience coordinating schedules and coverage for a distributed team
• Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical audiences
• A polished, professional presence and a customer-first mindset
• Valid driver's license and reliable transportation for travel between Front Range campuses
• Ability to pass a background check, as required for working in K-12 schools

Nice to Have

• Experience supporting K-12 or education environments
• Familiarity with MDM tools (e.g., Jamf, Google Admin Console), ticketing systems and classroom AV
• Certifications such as CompTIA A+/Network+, CCNA or Microsoft/Google admin credentials

Why Join Us

• Meaningful work supporting students and educators in our community
• Hybrid schedule with a mix of remote and on-site work

Alerio Technology Group is an equal opportunity employer.

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.