Manager Payment Operations

PURPOSE:

As a Manager for Payment Operations you will be responsible for the operational performance and continuous improvement of adidas' digital payments ecosystem across North America. Your primary focus will be to ensure stable, reliable, and efficient payment processing by driving operational excellence, managing strategic vendor relationships, coordinating resolution of payment-related incidents, and supporting the delivery of key payment initiatives. 

You will serve as a key partner between business, technology, finance, risk, and external payment partners, ensuring payment solutions meet business objectives while delivering a seamless consumer experience. Through ongoing monitoring of payment performance, proactive issue management, and collaboration with internal and external stakeholders, you will help enable digital business growth and support adidas' omnichannel payment strategy in the North American market. 

KEY RESPONSIBILITIES:

• Supports payment operations activities for the North American market in close collaboration with business functions, IT, product teams, and external payment partners. 
• Responsible for monitoring payment performance, identifying opportunities for optimization, and driving actions to improve key payment KPIs. 
• Serves as the primary operational contact for payment service providers, gateways, and other payment vendors, ensuring service levels and business objectives are achieved.
• Coordinates resolution of payment-related incidents, working closely with internal stakeholders and external partners to minimize business and customer impact. 
• Supports the delivery of payment-related projects and initiatives, partnering with Product, Tech, and business teams to ensure successful implementation and operational readiness.
• Collaborates with stakeholders to define business requirements, testing needs, and operational processes for new payment capabilities and enhancements.
• Maintains strong relationships with internal and external partners to align priorities and ensure effective execution of operational and strategic initiatives.
• Supports governance, compliance, and risk management activities related to payments operations.
• Continuously monitors payment industry developments, vendor performance, and market trends to identify opportunities for improvement and innovation relevant to the North American business.

KEY RELATIONSHIPS:

• Global Payments Team
• Digital Brand Commerce Teams
• Market Retail and eCom teams
• IT teams
• Treasury
• Finance
• Profit Protection

KNOWLEDGE, SKILLS & ABILITIES:

• Strong knowledge of digital payments and payment operations: Understanding of payment processing, payment service providers, card acquiring, fraud and risk management solutions, payment performance metrics, and the eCommerce payments ecosystem. 
• Incident management and problem-solving: Ability to effectively manage payment-related incidents, coordinate cross-functional teams, conduct root cause analysis, and drive corrective actions to improve operational stability and customer experience. 
• Strong analytical skills: Demonstrated ability to analyze complex data sets, identify trends and opportunities, challenge assumptions, interpret business impacts, and develop actionable recommendations based on data.
• Technical and data analysis capabilities: Advanced proficiency in Excel and experience working with large data sets to analyze payment performance, identify trends, support investigations, and develop actionable recommendations. Experience with SQL, reporting tools, data visualization platforms, and payment analytics solutions is preferred.
• Excellent communication skills: Ability to communicate effectively with technical and non-technical audiences, provide clear updates to stakeholders, and influence decision-making through fact based recommendations.
• Collaborative and customer-focused mindset: Strong team player with the ability to work effectively across multiple functions in a fast-paced and evolving environment.
• Ability to navigate ambiguity: Self-driven and comfortable managing competing priorities, shifting business needs, and complex operational challenges with limited direction.
• Strong organizational skills and attention to detail: Capable of managing multiple initiatives simultaneously while maintaining accuracy and operational discipline.
• Experienced in managing relationships at all levels within an organization.
• Fluent in English.
• Additional languages are an advantage.

REQUISITE EDUCATION & EXPERIENCE/MINIMUM QUALIFICATIONS:

• University degree and/or commercial training in the area of business administration, computer science, Engineering or related areas
• Minimum of 5 years of progressive work experience in delivering projects with hands-on project management experience as a lead or PMO. 

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer. 

adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 14 weeks of paid parental leave.

Employees are eligible to earn an annual bonus based on company performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years. 

Though our teammates hail from all corners of the world, our working language is English. 

At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The working location of this position is Portland, Oregon