Customer Service Specialist

Job Description

Job Description

Join our team as a Customer Service Specialist and make every interaction count.At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way.This full-time, onsite opportunity at our beautiful Headquarters branch in Batesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand.Why You'll Love Working HereWe're proud to foster a culture rooted in our People First mission-where empathy, respect, and excellence guide everything we do.You'll also enjoy a competitive benefits package, including:Medical, Dental & Vision coverage401(k) with company supportLife InsuranceHealth Savings & Flexible Spending AccountsPaid Time OffGym reimbursementWhat You'll DoIn this role, you'll be a trusted resource for our customers across multiple channels-phone, email, messaging, and mail. Every interaction is an opportunity to make a difference.Key responsibilities include:Assisting customers with account inquiries and transactionsSupporting online banking and digital toolsProcessing transfers and service requestsProviding timely, accurate, and friendly solutionsBuilding strong relationships through every interactionWhat You BringYou're someone who genuinely enjoys helping others and takes pride in delivering exceptional service.We're looking for:Strong communication skills (written and verbal)Previous customer service experienceSolid problem-solving abilitiesA professional, empathetic approach to every interactionBilingual applicants preferredBonus points for:Banking or call center experienceAbout The Citizens BankFounded in 1953, The Citizens Bank has proudly served our communities with a commitment to innovation and exceptional service. Our progressive approach combines modern banking technology with a deep understanding of our customers' needs-so they can truly bank in one place with confidence.Above all, we remain committed to our mission:People First. Citizens Bank is an Equal Opportunity Employer.