Application Customer Support
Trimble
Application Support Specialist
Ready to elevate your tech career while helping power the construction industry's digital evolution? As an Application Support Specialist with Trimble Viewpoint, you will collaborate directly with software-savvy teams and clients, using cutting-edge AI tools and SQL analytics to troubleshoot critical issues in real time and drive high-impact problem resolution.
In this role, you will be at the forefront of modernizing customer support by working directly with leading construction software solutions and leveraging next-generation AI tools. You will serve as a vital partner for our enterprise clients, driving real-time issue resolution, directly shaping internal AI knowledge bases, and elevating operational efficiency across global construction workflows.
Key exciting responsibilities:
- Partner directly with clients to troubleshoot and resolve complex technical issues across core accounting and project management solutions like Vista, Spectrum, and ProContractor.
- Harness internal AI-powered tools and advanced data analytics to diagnose root causes and accelerate problem resolution.
- Build and refine AI-driven knowledge content that empowers users and automates resolutions for common client challenges.
- Analyze underlying database records using SQL queries, custom reporting tools, and data spreadsheets to ensure data integrity.
- Collaborate with global support teams and participate in international on-call rotations to deliver world-class client success.
Essential skills & experience:
- Strong proficiency in diagnosing technical software issues and examining underlying data using SQL queries and reporting tools.
- Proven customer service orientation with exceptional empathetic listening, communication, and de-escalation abilities.
- Practical understanding of AI agents, AI-powered tools, and a proactive mindset toward leveraging AI for process efficiency.
- Bachelor's degree in business, accounting, computer science, or equivalent professional experience.
- Excellent organizational and time-management skills with the ability to convey complex technical concepts to diverse audiences.
Bonus points for:
- Hands-on experience with construction accounting software, specifically Vista, Spectrum, or ProContractor.
- Direct background in the construction, financial, or ERP software industries.
- Experience authoring technical knowledge base articles or prompt-engineering content for AI support tools.
Logistics:
Location: Portland, OR (On-Site)
Schedule: M-F 6am-3pm, 7am-4pm or 8am-5pm PT
Travel requirement: 0%
Why you'll love working with us:
- You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
- Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
- Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Vacancy posted 2 days ago
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