Operations Support Manager

Job Description

Job Description

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company’s values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel. Compensation:

$65,000+ yearly depending on experience

Responsibilities:

• Lead day-to-day hotel operations across all departments, including Front Desk, Housekeeping, Maintenance, Laundry, and Breakfast.

• Facilitate regular staff meetings, trainings, and department check-ins to build team alignment and operational consistency.

• Handle essential administrative tasks such as payroll, deposits, and operational compliance tracking.

• Oversee facilities upkeep, event planning, and ensure compliance with all safety and regulatory requirements.

• Ensure guest satisfaction by addressing complaints, resolving issues, and maintaining a visible presence during key operational times.

Qualifications:

• Ability to lead through change and support teams during operational transitions.

• Committed to maintaining a safe, respectful, and inclusive work environment that supports diversity and minimizes staff turnover.

• Proven ability to manage and develop teams, delegate effectively, and foster a culture of accountability and continuous improvement.

• Business-savvy with a strong understanding of budget management, cost control, and strategic alignment in a fast-changing environment.

• Technically proficient and committed to ongoing professional development and knowledge sharing.

About Company

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things ARK!