Lounge Host - Day of Show

Job Description

Job Description

Description:

About Us

At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.

Our organization is committed to creating a welcoming environment, guided by our core values: R elevance; I nclusivity; S ustainability; E xcellence. Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve.

Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center is celebrating its 30th Anniversary as Arkansas’ premier performing arts center and Walmart AMP has consistently been one of Billboard's top-rated amphitheaters producing 30 plus concerts per season.

Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington and Madison counties, with five cities: Bentonville, Fayetteville, Rogers, Springdale, and Siloam Springs. The economic opportunity is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy.? Best of all, it’s a place where everyone is welcome.

Position Overview

The Lounge Host is responsible for set-up and breakdown/cleaning of the Friends (Donor) Lounge inventory, pick up and product placement of food items, and stocking all alcohol and non-alcoholic beverages during preshow and intermission. The host will provide exemplary customer service to guests, ensure cleanliness of the space and proper food handling. This part-time position requires flexible hours, including evenings and weekends.

Principal Responsibilities (Essential Functions)

• Prepare Lounge area with consumable inventory.
• Oversee daily activities during scheduled shifts such as; stocking all products offered before each performance, restocking product during downtime, table management, and post-shift breakdown.
• Accurate and responsible handling and reporting of all product provided for each preshow and intermission.
• Show composure, resilience, and flexibility as donor needs evolve and case volume changes.
• Apply excellent customer service to ensure patrons have a positive experience in an upscale environment.
• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor.
• Maintain security and safety requirements as defined by operations guidelines.
• Maintain compliance with all company policies and procedures

Minimum Qualifications The work environment as well as the intellectual, social, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Training, Traits

• High school diploma or GED required
• Able and willing to work non-traditional hours at a variety of events and performances. Must be reliable and attend scheduled shifts.
• Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
• Knowledge in alcohol and food handling procedures to provide a serv-safe workplace.
• Enjoys working in a fast-paced environment and is proactive in serving guests.
• Able to remain energetic, visible, on your feet and active for several hours.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Strong communications skills and the ability to interact with many different types of people
• An on-going desire to learn and improve
• Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Work Experience

• Experience in concession or food service.
• Experience in customer facing roles
• Preferred experience in handling high-profile or VIP guests

Physical Demands?

• Frequently stand and walk for extended periods on concrete, grass, uneven terrain, and inclined surfaces.??
• Frequently bend, kneel, crouch, crawl, reach overhead, climb ladders, and ascend and descend multiple flights of stairs throughout the workday.??
• Walk throughout the venue, including on slopes of approximately 15 degrees, while carrying tools, equipment, or materials.??
• Lift, carry, push, and pull tools, equipment, and materials weighing up to 50 pounds.??
• Use hands and fingers to safely?operate?tools, equipment, controls, and machinery requiring manual dexterity.??
• Communicate effectively in person and by telephone or radio, including the ability to hear and speak clearly.??
• Possess close vision and visual acuity necessary to inspect, troubleshoot, and repair facility systems.??
• Remain physically capable of responding to emergency situations throughout the venue?

Work Environment

Work is performed in office areas, backstage spaces, mechanical rooms, venue grounds, and other indoor and outdoor locations throughout Walton Arts Center and the Walmart AMP. The position regularly requires work in an active concert and event environment, including exposure to loud music,?production?lighting, pyrotechnics, theatrical effects, large crowds, and moving equipment. Employees may also be exposed to varying weather conditions, including extreme heat, cold, humidity, rain, and other seasonal conditions, as well as potentially hazardous chemicals and cleaning solutions. This position requires a flexible schedule that includes evenings, weekends, holidays, and at times, extended shifts of up to 12 hours during concerts, festivals, and other?special events.?