Trade Compliance & Logistics Manager

Our MissionAt Palo Alto Networks, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryPosition OverviewThe Trade Compliance & Logistics Manager provides essential operational support and strategic leadership for Palo Alto Networks' export/import compliance processes, global logistics workflows, and supply chain execution. Reporting directly to the Director, Trade Compliance and Logistics, this role requires active cross-functional collaboration with internal stakeholders (including Order Fulfillment, Sales Operations, Service Logistics, Legal, Facilities, and Engineering) and external partners (such as channel distributors, 3PL distribution centers, contract manufacturers, freight forwarders, and government regulatory agencies).The position requires deep practical expertise in global logistics practices, trade regulations, process automation, and operational management in a high-velocity technology environment. Key responsibilities encompass fulfillment program oversight, export licensing, risk assessments, automated workflow development, cross-functional playbooks, continuous process improvement, and team mentorship.Key Responsibilities & Core FunctionsOperational & Global Logistics LeadershipProgram Leadership: Independently lead non-technical operations for fulfillment and repair programs, including stabilizing contract manufacturer integrations and advancing the automated pick-up program.Distribution & SLA Management: Oversee and manage Service Level Agreements for distribution center and 3PL operations; monitor shipment progress and resolve complex export/import clearance issues through final delivery.Process Redesign & Quality Control: Redesign RMA receiving processes, establish clear cross-departmental Roles & Responsibilities (R&R), and enforce operational quality controls.End-of-Quarter (EOQ) Execution: Develop, refine, and execute operational improvements, including the EOQ burst capacity, and accelerate throughput, and maximize FTZ savings.Customer Experience & Logistics Optimization: Enhance pallet labeling, carton packaging, and freight processing across all transportation modes to optimize shipping efficiency and customer satisfaction.Export Management & Regulatory ComplianceExport Compliance Program (ECP): Implement processes necessary for the support of the Export Compliance Program (ECP) Manual based on U.S. Department of Commerce Bureau of Industry and Security (BIS) guidelines and internal assessments.Documentation & AES Filings: Automate the creation and audit of compliant export documentation (commercial invoices, packing lists, etc.) in accordance with BIS and CBP regulations; manage Automated Export System (AES) entries.Sanctioned Party Screening & Research: Validate Sanctioned Party List screening results for shipment release authorization and perform entity ownership structure research for sanctioned party risk assessments.Automation, Technology & Continuous ImprovementProcess Automation: Design and implement automated workflows, such as automated carton count processes for large configurable orders, driving scalable operational efficiency.AI Integration & Knowledge Centralization: Leverage AI prompt engineering and modern tools to centralize tribal knowledge across operational NotebookLM and Standard Operating Procedures.Vendor & Tool Evaluation: Work with third-party suppliers and tool providers to evaluate logistics technology and continuously improve software tools.Team Leadership, Training & MentorshipOutreach & Training: Deliver outreach training presentations to groups exporting goods and technology.Mentorship & Onboarding: Manage team members training and skills while fostering team growth and operational alignment.Cross-Training & Global Coverage: Lead cross-training initiatives across the trade compliance and logistics team to maintain operational best practices and ensure worldwide coverage.Qualifications Required QualificationsExperience: 5 to 7+ years of progressive operational experience in export/import trade compliance, global logistics management, and supply chain operations.Regulatory Expertise: Working knowledge of Bureau of Industry and Security (BIS) Export Administration Regulations (EAR), Customs and Border Protection (CBP) import regulations, HTSUS/Schedule B classification, and ECCN determinations.Technical & System Proficiency: Advanced experience with SAP GTS (logistics and trade compliance modules).High proficiency with Google Gemini Enterprise . Practical experience utilizing AI tools, AI prompt engineering, and data analysis to streamline operationsEducation: BA/BS degree in Supply Chain, International Trade, Business, or equivalent operational experience.Freight Forwarding & Operations: In-depth familiarity with global freight forwarding practices across all transportation modes, 3PL management, and distribution center operations.Required Skills & CompetenciesAnalytical & Critical Thinking: Strong problem-solving, critical thinking, and data analysis skills with an action- and results-oriented mindset.Process & Automation Engineering: Proven capability to audit manual workflows, eliminate operational bottlenecks, automate repetitive tasks, and author Standard Operating Procedures (SOPs).Cross-Functional Collaboration & Urgency: Ability to work cross-functionally across Legal, Sales Ops, Order Ops, Facilities, and Engineering with high urgency and diplomatic composure under pressure.Leadership & Communication: Outstanding written and verbal communication skills, with a track record of effective mentorship and team knowledge sharing.Agility & Independence: Proven ability to work independently, manage multiple complex projects simultaneously, and quickly adapt priorities to meet evolving business needs.Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.$117,000.00 - $189,000.00/yrOur Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at View email address on click.appcast.io Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.SummaryLocation: Santa Clara, United States of AmericaType: Full time