Senior Product Manager

Overview As the Senior Director of Product Operations, you’ll be the heartbeat of aKillion’s delivery engine — ensuring our AI products run seamlessly for agency partners and their clients. Responsibilities End-to-end implementation and daily operations of our AI platform for agency partners. Internal and client‑facing support, including ticket and bug management. Process optimization to ensure smooth onboarding, performance, and uptime. Qualifications Thrive in fast‑paced SaaS or tech startup environments. Have experience with operations, support systems, and cross‑functional communication. Love problem‑solving and turning complexity into clarity. Requirements We’re looking for a seasoned Senior Product Manager who thrives at the intersection of technology, operations, and customer success. 5+ years of experience managing AWS‑based web applications, including infrastructure, deployment, and scalability. Proven success leading cross‑functional teams in the development and optimization of SaaS products. Deep understanding of multi‑tenant architecture, system reliability, and performance management. Familiarity with direct communication technologies such as SMS, email delivery systems, and marketing automation tools. Strong technical communication skills — able to translate complex backend concepts into clear business value. Experience defining product roadmaps, prioritizing features, and aligning engineering output with strategic objectives. A background in agency or B2B software environments, ideally where technology solutions were sold to or through agencies. Demonstrated ability to balance speed with precision — driving innovation while maintaining platform integrity and uptime. A collaborative mindset with a disciplined approach to accountability, documentation, and communication across teams. Have worked in or supported a marketing technology or AI‑driven platform environment. Bring a passion for automation, integration, and creating scalable systems that empower end users. Understand how to blend product operations and customer needs into a seamless, data‑informed roadmap. #J-18808-Ljbffr